Professional Services Consultant - Managed Services

Clinisys' AI Philosophy

Building an AI‑first organization is central to Clinisys’ purpose and the impact we deliver. As a global provider of intelligent diagnostic informatics solutions, we build AI‑enabled, cloud‑based platforms to enhance diagnostic workflows across healthcare, life sciences, and public health. By applying intelligent technology thoughtfully and responsibly, we help laboratories and testing environments operate more effectively, generate meaningful insights at scale, and ultimately support healthier and safer communities. Operating across more than 30 countries, Clinisys expects all colleagues—regardless of role or function—to work confidently with AI‑enabled tools, apply digital and analytical thinking, and continuously adapt as technologies evolve. We must drive an AI-first sense of purpose and urgency.

Purpose

As a Professional Services Consultant on our Managed Services team, you'll help customers optimize, troubleshoot, maintain, and enhance their Clinisys environments post go-live.

This highly technical, customer-facing role is ideal for someone who enjoys solving complex problems, investigating system behaviour, and working with databases, and laboratory information systems.

What You'll Do

• Deliver premium post-go-live technical support to Clinisys customers.

• Configure and optimize LIMS workflows in Clinisys Laboratory Solution.

• Utilizing PL/SQL, reporting tools, and system analysis to troubleshoot customer issues.

• Resolve application workflow, database, and interface issues.

• Perform root cause analysis and implement sustainable solutions.

• Support enhancements, upgrades, testing, validation, and change management.

• Create technical documentation and train customer administrators and end users.

• Use AI-enabled tools to streamline analysis, troubleshooting, and customer outcomes.

What We're Looking For

Required Qualifications

• 3+ years' experience supporting or administering LIMS for:Clinical/Environmental/Pharma/Toxicology laboratory informatics systems.

• Bachelor's degree in Life Sciences, Computer Science, Information Systems, Health Informatics, or a related field.

• Strong PL/SQL and database troubleshooting skills.

• Experience supporting software lifecycle.

• Experience with testing, validation, UAT, or change management activities.

• Strong analytical, problem-solving, and communication skills.

• Familiarity with AI-enabled tools such as Microsoft Copilot

Preferred Qualifications

• Experience with Clinisys or other LIMS platforms (LabWare, STARLIMS, LabVantage, SampleManager, Orchard, etc.).

• Knowledge of reporting and analytics tools such as Crystal Reports, Power BI, Tableau, or SSRS.

• Experience with Python, Java, JavaScript, C#, PL/SQL, or similar technologies.

• Familiarity with regulated laboratory environments (GxP, CLIA, CAP, ISO 17025).

• Previous experience in Managed Services, Application Support, Technical Consulting, or Customer Success.

Travel Requirements

• Up to 25% travel as required.

• Combination of remote and customer-site engagement.

• Ability to meet customer-specific health and safety requirements when working on-site.

Benefits

Our benefits for Full Time employees are designed to help you move forward in your career, and in areas of your life outside of work. From health and wellness benefits, 401 (k) Savings Plan, stock incentive programs, paid time off, parental leave, and tuition assistance, we've got you covered with our total rewards package.

The starting pay range for a candidate selected for this position is generally within the $75,000 - $101,000 annual base salary range. The successful candidate’s actual pay will be based on various factors, such as work location, qualifications, and experience, so the exact starting pay may be above or below this range.

Onboarding

As part of our onboarding process, all new employees will be required to attend/travel to the office on their first day of employment (Raleigh, NC / Tucson, AZ / Indianapolis, IN). This requirement is essential for onboarding activities, including identity verification, completion of necessary documentation, receiving your IT equipment, introductions to key team members, and orientation to Clinisys policies and procedures.

Physical Requirements

• Work is performed in a normal office setting with minimal exposure to health or safety hazards. Prolonged periods of sitting at a desk and working on a computer

• 25-50% travel may be required

• Moderate lifting/carrying 15-44 lbs.; use of fingers; walking/standing 2-6 hours;

• Exposure to hazardous materials or various weather conditions

• Travel to client sites that can pose risk associated with healthcare organization

• May be required to follow customer location health and safety requirements

Clinisys’ Commitment to Equal Opportunity

Clinisys Information Systems is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military/veteran status, or other characteristics protected by law.

General Guidance:

This job description is meant to accurately depict the tasks and accountabilities most often associated with this role. While we strive to provide an accurate depiction, nothing in this description restricts the company from changing, reassigning, expanding, or reducing the scope of accountabilities, and it is subject to change at any time.