Professional Services Project Manager

About WoodWing WoodWing helps brands, agencies, and publishers tell their stories. With our digital asset management and multi-channel content creation solutions, we enable improved efficiency, clearer workflows, and timely content delivery across marketing and audience channels. WoodWing’s products streamline the workflow of creating, managing, and distributing digital content across multiple platforms, with a strong focus on improving the efficiency and collaboration of teams. Our solutions are particularly popular in publishing environments but are also adopted by businesses across a wide range of industries for digital content management and multi-channel publishing. Own enterprise cloud delivery at scale As a Project Manager, you act as the owner for customer projects. You align customers and internal teams, anticipate risks, drive decisions, and deliver predictable outcomes that strengthen long-term customer trust. Purpose The Project Manager is a customer-focused and results-driven professional responsible for leading successful projects. This role acts as the key liaison between customers and internal teams, ensuring mutual understanding of project objectives, timelines, budgets, and scope. The Project Manager plays a pivotal role in aligning technical delivery with customer expectations, driving project milestones, and ensuring smooth execution across all phases of the project lifecycle. Strong communication, organizational, and leadership skills are essential, as the position is critical to achieving high customer satisfaction. Responsibilities Acts as the primary point of contact for customers throughout the project lifecycle. Collaborates with clients, consultants, sales, billing-ops, and DevOps to define project goals, deliverables, success metrics, and realistic schedules. Leveraging Jira to manage tasks, timelines, and dependencies. Managing escalations and finding resolutions in a timely manner. Monitors progress against plans, proactively identifying risks and implementing mitigation strategies. Manages scope changes and ensures timely communication and approval of adjustments to timelines and resources. Leads regular meetings and status updates with both internal stakeholders and customers. Ensures successful project closure, including documentation, support transition, and post-implementation reviews. What Success Looks Like We both will be satisfied when you drive client projects from kickoff to completion, ensuring alignment, transparency, and execution that enables long-term customer success. Requirements What are we looking for? Minimum of 5 years ex perience in project- and change management, wit h a focus on software implementations or (cloud) migration projects. Proven ability to manage customer-facing projects and align delivery with business outcomes. Strong organisational abilities with a track record of managing timelines, scope, and budgets effectively. Exceptional communication and stakeholder management skills, capable of working with both technical and non-technical audiences. Fluency in English and at least one of the local languages Dutch or French in reading, writing, and conversing. Bachelor's degree in Information Technology, Business, or a related field. Agile-related project management certification is considered an asset. Solid understanding of cloud platforms (e.g., AWS) and enterprise IT environments. Nice to have Knowledge of the WoodWing product suite, in particular WoodWing Studio and WoodWing Assets. Experience across SaaS business models, tools, and workflows. Proficient in using Jira for task management and project tracking. Our promise colleagues with deep expertise and passion for their work; a role in which you can truly continue to grow; exposure to modern technology and a cloud-first environment; flexible remote or hybrid work options; a collaborative, international company culture; a competitive salary (between €3.900 and €4.700) and attractive benefits package.