Program Coordinator

Tennessee Voices Inc. is Tennessee’s collaborative leader in mental health and family well-being. Each year, we serve thousands of children, parents, and adults across all 95 counties with services that prevent crisis, heal trauma, and build long-term stability. Our model works because it’s whole-family, trauma-informed, and community-driven. By healing parents alongside their children, providing critical resources like housing and mental health support, and advocating for systemic change, TN Voices helps families thrive and communities grow stronger.

Summary: The Program Coordinator leads implementation of Recovery Pathways: Juvenile Substance Use Intervention Initiative, a family-centered prevention and early intervention program for justice-involved youth ages 12–17 and their families. This role oversees referrals, screening, enrollment, family engagement, group facilitation, community partnerships, data collection, and reporting while maintaining service quality and compliance with Tennessee Voices and grant requirements. The coordinator helps strengthen family relationships and communication, promote positive decision-making, and reduce substance use risk factors among youth in the juvenile justice system.

Essential Duties & Responsibilities:

• Program Coordination
• Coordinate participant screening, intake, enrollment, scheduling, and completion.
• Communicate regularly with referral sources, participants, families, and community partners.
• Track participant progress and connect families with needed services and supports.
• Coordinate referrals to behavioral health, substance use, family support, and community resources.
• Provide timely follow-up to participating youth and families.
• Family Engagement and Education
• Facilitate the Active Parenting of Teens® curriculum and related family engagement activities.
• Provide parent education and support on communication, healthy relationships, decision-making, and youth development.
• Engage families through family-driven, youth-guided, and strengths-based practices.
• Encourage family participation and retention throughout the program.
• Support positive youth and family outcomes through consistent encouragement and assistance.
• Community Outreach and Collaboration
• Build and sustain partnerships with juvenile courts, detention centers, schools, behavioral health providers, and other community organizations.
• Conduct outreach to increase awareness of program services and referral options.
• Represent Tennessee Voices at community meetings, coalitions, and stakeholder events.
• Support recruitment efforts to meet program participation goals.
• Documentation and Reporting
• Maintain accurate participant records, attendance logs, assessments, referrals, and outcome data.
• Enter and update program data in agency databases and tracking systems.
• Prepare required reports and supporting documentation for Tennessee Voices and funding partners.
• Support quarterly, annual, and grant-related reporting.
• Follow confidentiality, documentation, and program standards.
• Quality Improvement and Compliance
• Track program outcomes and participant satisfaction.
• Contribute to program evaluation and continuous quality improvement.
• Maintain compliance with grant requirements, agency policies, and CARF standards.
• Participate in supervision, staff meetings, professional development, and required training.
• Complete other assigned duties that support Tennessee Voices programs and services.

Qualifications:

• Bachelor’s degree in social work, Psychology, Counseling, Human Services, Criminal Justice, Education, Public Health, or a related field preferred.
• Minimum of three yearsof relevant experience in training, facilitation, family support, peer services, behavioral health, education, technical assistance, or community engagement preferred.
• Experience delivering training to adult and youth learners and diverse stakeholder groups in both in-person and virtual settings required.
• Lived experience as a parent, caregiver, young adult, or peer navigating behavioral health or child-serving systems is strongly preferred and valued.
• Certification or eligibility to become certified in one or more relevant curricula or peer-support models, including CFSS, CPRS, CYAPSS, Nurturing Parenting, Strengthening Families, Parent-to-Parent Advocacy, Youth Mental Health First Aid, or Teen Youth Mental Health First Aid, is preferred.

Certificates, Licenses, Registrations: Valid driver’s license, proof of automobile insurance

Other Skills and Abilities:

• Excellent facilitation, public speaking, coaching, consultation, and training delivery skills.
• Knowledge of family-driven, youth-guided, trauma-informed, recovery-oriented, culturally responsive, and linguistically competent practices.
• Knowledge of System of Care core values and principles, adverse childhood experiences, family engagement, and peer support best practices.
• Ability to assess training and technical assistance needs and translate identified needs into practical learning activities and resources.
• Strong relationship-building and collaboration skills with families, peers, state partners, provider agencies, community coalitions, schools, and child-serving systems.
• Ability to organize multiple training events, maintain calendars, manage logistics, meet deadlines, and travel to training locations across Tennessee.
• Strong written communication, documentation, data collection, and grant-reporting skills.
• Proficiency with Microsoft Office, virtual meeting platforms, electronic documentation systems, and web-based training tools.
• Ability to work independently, maintain professional boundaries and confidentiality, and apply sound judgment in community-based settings.
• Commitment to TN Voices’ mission, values, equity commitments, ethical standards, and family voice

Core Competencies:

• Demonstrates strong program coordination and case management skills by overseeing participant screening, intake, enrollment, referrals, follow-up, and service navigation while ensuring timely and effective support for youth and families.
• Builds meaningful relationships with youth and caregivers through family engagement and parent education, delivering evidence-based curriculum and promoting healthy communication, decision-making, and family functioning.
• Applies knowledge of youth development and substance use prevention to support positive behavioral outcomes, reduce risk factors, and strengthen protective factors for justice-involved youth.
• Cultivates and maintains collaborative partnerships with courts, schools, behavioral health providers, and community organizations to expand access to resources and strengthen service delivery.
• Maintains accurate data collection, documentation, and grant reporting practices by tracking participant outcomes, managing records, and preparing reports that support program accountability and funding requirements.
• Ensures program compliance and continuous quality improvement by monitoring performance measures, adhering to agency and grant standards, evaluating outcomes, and supporting ongoing program enhancement efforts.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to stand, walk, push, pull, and carry/lift up to 50 pounds. The employee is occasionally required to climb, bend, or crouch. Specific mental abilities required by this job include continuous concentration to detail; ability to remember multiple tasks, oral and written communication; and an attention span of 1+ hour(s) on a task.

Work Environment: The work environment characteristics described here are representative of those employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate. employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.

Performance Evaluation: Employees are evaluated on an annual basis. Performance Reviews are completed electronically by the employee’s direct supervisor, then reviewed and approved by regional or program of leadership. Employees are given the opportunity to review their performance evaluation with their supervisor and will be required to acknowledge receipt of the annual review electronically.

Core Values: V.O.I.C.E.

V – Vulnerability and Integrity. We lead with truth and act with authenticity. We choose deeds over words and transparency over pretense. We hold ourselves and each other accountable by following through on our commitments. Trust is built through kind, honest, ethical, and clear communication. We know our strengths and share them with intention.

O – Openness and Connection. We foster belonging and celebrate one another. We promote an environment where everyone feels safe, included, and heard. We value diverse perspectives, invite honest feedback, and lead with a welcoming spirit. We celebrate our wins—big and small—and lift each other up through support, presence, and shared pride in our work.

I – Innovation and Growth. We cultivate curiosity and embrace change. We embrace lifelong learning and welcome questions, feedback, and growth. We keep an open mind and heart, recognizing there is always more to learn and new perspectives to consider. No idea is too small and no voice is too quiet. We lean into the unknown, explore bold ideas together, and support one another across roles because shared growth moves us all forward.

C – Compassion and Hope. We lead with heart and serve with purpose. We show up with dedication, warmth, empathy, and humility. We listen with care and assume the best in others. We stay present and grounded, even when things are difficult, because we believe in the future we’re building for every child, family, person, and community we serve.

E – Experience and Insight. We believe in the power of lived and learned experiences. We rise by lifting others. We are driven by a deep passion for service and guided by the voices of those we serve. Our purpose is to help others flourish and build resilience and a better future. Grounded in joy, lifted by humor, and guided by vision, we stay focused on what matters to create lasting, meaningful change.

Promotion & Advancement: To be considered for promotion to a higher position, the

?must have met the personal and professional development requirements established by the company and must have demonstrated strong on-the-job performance. Please see your supervisor or manager for additional details.details.

Job Accommodations: If you need to request reasonable accommodations to perform the essential functions of this job, please contact Human Resources at hr@tnvoices.org.

All employees are expected to uphold the highest standards of integrity and ethical conduct, comply with all applicable laws, regulations, and organizational policies (including HIPAA and confidentiality requirements), promptly report compliance concerns, and actively participate in required compliance and ethics training to support a culture of accountability and quality care