Program Coordinator - YFS

Help us Build a Thriving New England!

The Program Coordinator will be member of Ascentria Developmental Disabilities Services Leadership Team and Multidisciplinary Team for Home Based Residential Supports. This program supports individuals and families in their home that would typically qualify for a residential/group home placement. The Program Coordinator provides general programmatic and personnel management as directed by Program Manager. The Program Coordinator provides leadership and program supervision in order to assure the highest quality of services delivery and positive client\family and programmatic outcomes in accordance with regulatory requirements, best practice and program strategic plans is provided. She/he will also provide direct care support in the home on an as needed basis in the absence of Support Specialist Staff. The Program Coordinator serves as a role model for the team by displaying a positive and cooperative attitude, and supporting the mission of the program and agency at all times and through the direct work done with families and the community

Essential Responsibilities:

• Demonstrate a Trauma Informed, human centered and strength-based philosophy, by treating all clients, families and collaterals in a non-judgmental and respectful manner while building upon their strengths and experiences
• Consistently demonstrate discretion and independent judgment with regard to assessing and making decisions around the best interest of individuals and families receiving supports

• Assure that required documentation is complete and professional, that it is done in a timely manner and meets contractual guidelines
• Coordinate weekly communication with families and staff in a professional manner
• Participate in on call responsibilities in a calm and professional manner while insuring the safety of the individual involved
• Provide in home supports to individuals around ADLs and iADLS on an as needed basis
• Inform Program Manager of any incidents or concerns while utilizing professional judgement
• Lead team while insuring the highest quality of services for both individuals and families
• Provide creative problem solving alternatives in difficult and crisis oriented situations
• Maintain open and clear communication with all staff and clients\families
• Function consistently with all agency policies including confidentiality and client rights and responsibilities
• Assist with PQI efforts and implementation of outcome measures which assess programmatic impact on client’s lives.

We are currently supporting individuals that reside in the following towns and travel will be required to:

Framingham

Sudbury

Northborough

Hopkinton

Hudson

Clinton

Brockton

Norwood

Braintree

Wrentham

Randolph

Qualifications:

• Bachelor’s Degree in related preferred but will considerable comparable experience working in a community and/or residential based setting
• Ability to obtain licensure within 6 months of employment required. ASWB licensure according to education and experience level {LICSW LCSW, LSW or LSWA}
• Minimum of 1 year management/supervisory experience preferred.
• Knowledge of DDS ISP Process, PBIS, and Charting The Life Course preferred
• Ability to provide strong leadership and supervision to staff while being supportive and positive.
• Ability to effectively delegate tasks, train staff, and recognize achievements of both staff and individuals served.
• Ability to set priorities and manage multiple tasks while meeting deadlines.
• Ability to manage conflict, stress, and respond to changing environments.
• Experience with managing crisis situations.
• Ability to implement treatment plans and set limits and manage client behaviors.
• Ability to provide on-call coverage and work a flexible schedule, including nights and weekends as needed.
• Ability to work within the mission of the agency, “We are called to strengthen communities by empowering people to respond to life’s challenges.”
• Valid driver’s license and proof of automobile insurance is required to transport clients throughout the community in personal vehicle and/or Ascentria vehicles.
• Strong computer, Microsoft Office skills required.
• Excellent verbal and written communication skills.
• Excellent problem solving skills.

Trainings Required:

• Ascentria Organizational Orientation
• CPR/First Aid
• De-Escalation and Applied Non Violence
• Maintain mandatory training and certifications as required.

Here’s why you should join us:

We prioritize our employees' wellbeing with a comprehensive benefits package, for those who qualify, and a supportive workplace culture where all are encouraged and empowered to drive change, make a difference, and enjoy life outside of work.

Ascentria offers the following employee benefits:

• High quality/affordable health, dental, and vision insurance to support your overall wellness
• Flexible Spending Account to help manage eligible expenses
• A 403(b)-retirement plan with employer match
• A full-service Employee Assistance Program with many free and accessible services and supports
• Generous tuition reimbursement to invest in your professional growth and development
• Paid time off which increases as your tenure grows and holidays for work-life balance
• A workplace culture that values diversity, equity, and inclusion, where all voices are heard and respected

When you join Ascentria, you’re not just taking on a job—you’re stepping into a role that empowers you to grow personally and professionally while contributing to a meaningful mission.

Transform lives and communities with Ascentria Care Alliance.  Apply today to be a part of our mission-driven Team!