Program Manager

• Health insurance
• Paid time off
• Parental leave
• 401(k) matching
• Bonus based on performance
• Competitive salary

• Loudoun County, VA
• Central/Northern Fairfax, VA
• Northwest D.C. / Arlington, VA
• Howard County & Silver Spring, MD

• Manage the full hiring and compliance process: job postings, the applicant pipeline, background checks, I-9 Work Authorization forms, and confidentiality agreements.
• Assign and track required virtual training, and schedule new staff for in-person training. In-person training is led by other staff.
• Build and maintain staff schedules in Connecteam, track call-outs, and adjust coverage on an ongoing basis.
• Maintain regular contact with staff and site managers.

• Keep rule books and practice plans current and uploaded.
• Maintain venue maps, venue notes, and opening- and closing-day notes for staff and families.
• Ensure all staff are proficient with the Game Day app.

• Maintain a complete coach roster: head and assistant coaches, team parents, and recruitment status before and during seasons.
• Ensure coach recruitment calls are handled across the team, and dedicate time each day to personal recruitment calls and follow-up with coaches in the recruitment process.
• Send coach communications before, during, and after each season.
• Answer the coaches hotline (calls, voicemails, and texts) and route inquiries to the appropriate staff.

• Respond to family emails and messages promptly.
• Call parents directly to resolve issues, document each outcome, and present a recommended plan to the Athletic Director for confirmation.
• Communicate the confirmed plan of action to weekend staff for each situation.
• Follow up with staff after each weekend on the results of those action plans.

• Own the weekly planning cycle:
  • Monday: consolidate staff, quality control, and coordinator reports into the Monday summary, delivered to leadership by 10:00 AM.
  • Tuesday–Thursday: use email, follow-ups, and feedback to assess each venue and develop the next weekend's action plan.
  • Friday: deliver a written weekend game plan to each Game Day Operations Coordinator and hold a prep meeting with each one to review roles and expectations.
• Included in each game plan: staff assignments by venue, backups, flexible staff, schedule changes and bye weeks, and open action plans by venue.
• Set up Friday tasks, on-my-way tasks, and site manager logs.
• Ensure every staff weekend report addresses that week's action plan at each venue where one is in place.

• Proven administrative follow-through: manages a high-volume inbox and resolves issues by phone
• Experience managing part-time or seasonal staff
• Clear written communication for reports, game plans, and action plans
• Self-directed and organized in a remote role
• Proficiency with scheduling and applicant tools (Connecteam, CareerPlug, Asana), or the ability to learn them quickly

• Youth sports or recreation experience

With over 3.5 million registrations in communities across the country, i9 Sports is the nation's largest multi-sport provider focused solely on high-quality, community-based youth sports programs. We offer youth sports leagues, camps and clinics for kids ages 3 and up in today's most popular sports such as: flag football, soccer, basketball, baseball, and volleyball. To achieve our mission of helping kids succeed in life through sports, i9 Sports provides a youth sports experience unlike any other, teaching the importance of good sportsmanship on the field and in life. We are committed to providing age-appropriate instruction, making sports fun for kids, and convenient for today's busy families. To us, it's The Way Youth Sports Should Be.

Our territories are located in Central/Northern Fairfax County VA, Loudoun County VA, Arlington VA, Northwest D.C, and Howard County/Silver Spring MD.

Each franchised location is independently owned and operated and is solely and exclusively responsible for determining local hiring decisions, compensation, benefits, and other terms of employment.