Program Manager

Tennessee Voices Inc. is Tennessee’s collaborative leader in mental health and family well-being. Each year, we serve thousands of children, parents, and adults across all 95 counties with services that prevent crisis, heal trauma, and build long-term stability. Our model works because it’s whole-family, trauma-informed, and community-driven. By healing parents alongside their children, providing critical resources like housing and mental health support, and advocating for systemic change, TN Voices helps families thrive and communities grow stronger.

Summary: The Regional Program Manager provides day-to-day operational leadership and supervision for Rural THRIVE Tennessee within an assigned Tennessee region. Rural THRIVE Tennessee provides peer-led Whole Family coaching and navigation to help individuals and families in rural communities connect with healthcare, behavioral health, preventive services, workforce development, economic mobility resources, and other community supports.

The Program Manager supports consistent implementation of the Rural THRIVE model, supervises assigned Rural THRIVE Coaches, coordinates regional activities, monitors referrals and service delivery, develops strong community partnerships, and ensures program documentation, data collection, and grant requirements are completed accurately and timely.

The project's statewide model anticipates three regional Program Managers coordinating Rural THRIVE implementation across East, Middle, and West Tennessee

Essential Duties & Responsibilities:

• Regional Program Management

• • Manage day-to-day implementation of Rural THRIVE Tennessee within the assigned region.

• • Ensure services are delivered consistently with the Rural THRIVE model, TN Voices policies, grant requirements, and established workflows.

• • Coordinate program activities across rural counties within the assigned region.

• • Monitor implementation across assigned territories and identify geographic, service, workforce, and referral gaps.

• • Work closely with the Director to implement program priorities, expansion strategies, and corrective action plans.

• Supervision and Staff Development

• • Provide regular supervision, coaching, and support to assigned Rural THRIVE Coaches and other designated staff.

• • Assist with recruitment, interviewing, onboarding, and training of program staff.

• • Monitor staff caseloads, productivity, documentation, service quality, and performance expectations.

• • Ensure Coaches maintain appropriate peer-role boundaries while providing individualized Whole Family coaching and navigation.

• • Identify staff development needs and coordinate appropriate training, coaching, or technical assistance.

• • Promote staff wellness, retention, teamwork, and professional development.

• • Escalate clinical, safety, compliance, personnel, and operational concerns to the appropriate Director or TN Voices department.

• Service Delivery and Quality

• • Ensure Coaches complete required Whole Family Assessments and individualized Health and Stability Plans.

• • Monitor delivery of services across the project's five pathways: Stabilize, Prepare, Connect, Thrive, and Sustain.

• • Support Coaches in addressing barriers related to healthcare, behavioral health, transportation, housing, food security, childcare, employment, education, benefits, financial stability, and other social drivers of health.

• • Promote effective warm handoffs, referral tracking, follow-up, and closed-loop referral practices.

• • Coordinate with clinical consultants when participant needs extend beyond the peer or navigation role.

• Data and Performance Monitoring

• • Monitor regional enrollment, caseloads, utilization, referral completion, geographic reach, barriers, and program outcomes.

• • Review documentation and program data for accuracy, completeness, and timeliness.

• • Work with the Director and Data Coordinator to identify trends, gaps, and improvement opportunities.

• • Use data and supervision to improve service quality, staff performance, and resource coordination.

• • Participate in routine program performance and continuous quality improvement reviews.

• Community Partnership and Resource Coordination

• • Develop and maintain relationships with community providers and stakeholders throughout the assigned region.

• • Collaborate with Community Engagement Coordinators to strengthen referral networks and community awareness.

• • Establish working relationships with County Health Councils, health departments, primary-care providers, behavioral health and substance-use providers, hospitals, workforce agencies, educational organizations, recovery organizations, and community partners.

• • Identify regional service gaps and share findings with program leadership.

• • Facilitate communication between Rural THRIVE Coaches, specialized staff, and community partners.

• • Represent Rural THRIVE Tennessee at regional meetings, coalitions, community events, and outreach activities as assigned.

• Grant Compliance and Administration

• • Ensure regional operations meet grant requirements and contractual expectations.

• • Assist in collecting information necessary for progress reports, evaluation, audits, monitoring, and quality improvement.

• • Ensure staff adhere to TN Voices policies, documentation requirements, confidentiality expectations, and applicable regulations.

• • Monitor regional expenditures and resource needs in collaboration with the Director.

• • Maintain organized records of regional implementation activities and partnerships.

Qualifications:

• Master’s degree in Social Work, Psychology, Education, or a related field preferred, Bachelors degree in social work, psychology, counseling, public health, human services, healthcare administration or a related field required.

• At least three (3) years of experience working with children, youth, and families, including collaboration with parents/caregivers, state and local agencies, and community partners.

• Experience in children’s behavioral health, care coordination, family support, parent education, consultation, or related services is preferred.

• One (1) year of supervisory experience preferred.

• Experience networking with agencies, organizations, and coalitions is expected.

• Experience implementing System of Care principles, Wraparound services, program quality improvement, and TennCare-funded behavioral health services is preferred.

Other Skills and Abilities:

• Strong leadership, supervision, and program-management skills.

• Ability to manage complex programs across multiple geographic regions.

• Knowledge of children’s behavioral health needs, serious emotional disturbance, and the impact of trauma on children, youth, and families.

• Knowledge of behavioral health, healthcare navigation, family support, social drivers of health and community-based service systems.

• Knowledge of formal services and natural supports that help children and families succeed at home, in school, and in the community.

• Experience collaborating across behavioral health, healthcare, education, juvenile justice, child welfare, and other child-serving systems.

• Understanding of the role of peers and the value of lived experience in engagement, advocacy, and system navigation.

• Ability to interpret program data and use finding to guide operational decisions.

• Ability to coach staff, facilitate effective team meetings, resolve service barriers, and support consistent implementation across multiple teams and service areas.

• Strong written and verbal communication, organizational, analytical, and problem-solving skills.

• Ability to interpret program data, monitor outcomes, manage budgets, and use findings to guide continuous quality improvement.

• Knowledge of confidentiality, documentation, service authorization, and applicable TennCare and managed care organization requirements.

• Proficiency with Microsoft Office, virtual meeting platforms, and electronic health record systems; familiarity with CareLogic preferred.

• Commitment to culturally responsive services, ethical practice, effective teamwork, and TN Voices’ mission and values.

• Ability to travel locally, statewide, and occasionally out of state as required; reliable transportation and current automobile insurance required.

• Reliable internet access for remote documentation, communication, and meetings.

Certificates, Licenses, Registrations: Valid driver’s license, proof of automobile insurance

Core Competencies:

• Regional Program Leadership: Oversees day-to-day program operations, ensures consistent implementation of the Rural THRIVE model, and coordinates service delivery across assigned rural regions.

• Staff Supervision & Development: Provides coaching, performance management, training, onboarding support, and professional development to strengthen staff effectiveness and retention.

• Program Implementation & Quality Assurance: Monitors service delivery, workflow adherence, assessment completion, and quality standards to ensure effective participant outcomes and model fidelity.

• Care Coordination & Service Integration: Supports multidisciplinary collaboration, referral management, warm handoffs, and barrier resolution across healthcare, behavioral health, workforce, and community support systems.

• Data Analysis & Performance Management: Tracks program metrics, utilization trends, outcomes, and operational performance to identify improvement opportunities and inform decision-making.

• Community Partnership Development: Builds and maintains strategic relationships with healthcare providers, community organizations, government agencies, and regional stakeholders to strengthen resource networks.

• Grant Compliance & Operational Oversight: Ensures adherence to grant requirements, organizational policies, documentation standards, confidentiality expectations, and regulatory requirements.

• Continuous Quality Improvement: Uses data, stakeholder feedback, and program evaluation findings to drive service enhancements, operational efficiency, and long-term program success.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to stand, walk, push, pull and carry/lift up to 50 pounds. The employee is occasionally required to climb, bend or crouch. Specific mental abilities required by this job include continuous concentration to detail; ability to remember multiple tasks, oral and written communication; and an attention span of 1+ hour(s) on a task.

Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.

Performance Evaluation: Employees are evaluated on an annual basis. Performance Reviews are completed electronically by the employee’s direct supervisor then reviewed and approved by regional or program leadership. Employees are given the opportunity to review their performance evaluation with their supervisor and will be required to acknowledge receipt of the annual review electronically.

Core Values: V.O.I.C.E.

• V – Vulnerability and Integrity. We lead with truth and act with authenticity. We choose deeds over words and transparency over pretense. We hold ourselves and each other accountable by following through on our commitments. Trust is built through kind, honest, ethical, and clear communication. We know our strengths and share them with intention.

• O – Openness and Connection. We foster belonging and celebrate one another. We promote an environment where everyone feels safe, included, and heard. We value diverse perspectives, invite honest feedback, and lead with a welcoming spirit. We celebrate our wins—big and small—and lift each other up through support, presence, and shared pride in our work.

• I – Innovation and Growth. We cultivate curiosity and embrace change. We embrace lifelong learning and welcome questions, feedback, and growth. We keep an open mind and heart, recognizing there is always more to learn and new perspectives to consider. No idea is too small and no voice is too quiet. We lean into the unknown, explore bold ideas together, and support one another across roles because shared growth moves us all forward.

• C – Compassion and Hope. We lead with heart and serve with purpose. We show up with dedication, warmth, empathy, and humility. We listen with care and assume the best in others. We stay present and grounded, even when things are difficult, because we believe in the future we’re building for every child, family, person, and community we serve.

• E – Experience and Insight. We believe in the power of lived and learned experiences. We rise by lifting others. We are driven by a deep passion for service and guided by the voices of those we serve. Our purpose is to help others flourish and build resilience and a better future. Grounded in joy, lifted by humor, and guided by vision, we stay focused on what matters to create lasting, meaningful change.

Promotion & Advancement: To be considered for promotion to a higher position, the employee must have met the personal and professional development requirements established by the company and must have demonstrated strong on-the-job performance. Please see your supervisor or manager for additional details.

Job Accommodations: If you need to request reasonable accommodations to perform the essential functions of this job, please contact Human Resources at hr@tnvoices.org.