Program Manager

Who are we?

Patriot Construction Management delivers comprehensive program and construction management services for facilities and government projects nationwide. With a skilled team and deep industry expertise, we offer tailored procurement solutions — including Design-Build, Firm Fixed Price, Time and Material, and more. Our core services include project construction management and heavy civil construction, ensuring quality, efficiency, and compliance at every phase. Learn more at patriotccm.com.

JOB SUMMARY

The PROGRAM MANAGER is accountable for the overall performance of assigned programs and portfolios, integrating client expectations, financial performance, operational execution, risk, resources, and cross-functional delivery across multiple projects and workstreams. This role sits within the Program Management function and serves as the primary program-level client relationship and outcome owner. The Program Manager establishes priorities, monitors portfolio performance, maintains revenue and margin visibility, identifies risk and unfavorable trends, and drives corrective action through the appropriate functional owners. The Program Manager provides operational direction across Construction Management, Project Administration, Accounting, Preconstruction/Solicitation, Compliance, Assistant Program Managers, and other supporting functions while functional leaders retain formal people leadership, discipline standards, development, and workload management. The Program Manager may delegate defined workstreams, sub-programs, projects, or client responsibilities to Assistant Program Managers while retaining overall program accountability.

JOB DUTIES AND RESPONSIBILITIES:

1. PROGRAM STRATEGY AND PERFORMANCE: Establish program priorities, performance expectations, milestones, resource needs, and cross-functional execution requirements across the assigned portfolio. Monitor project and program performance, identify unfavorable trends, and drive corrective action through the appropriate functional owners to support successful program outcomes.
2. CLIENT RELATIONSHIP AND STAKEHOLDER ALIGNMENT: Serve as the primary program-level client relationship owner, maintaining visibility into client expectations, satisfaction, commitments, risks, and emerging needs. Maintain alignment among clients, internal teams, contractors, architects, engineers, vendors, and other stakeholders at the program level, and intervene directly when program performance, client commitments, or material risk are affected.
3. CROSS-FUNCTIONAL LEADERSHIP: Provide operational leadership across Construction Management, Project Administration, Accounting, Solicitation/Procurement, Assistant Program Managers, and other supporting functions to ensure program commitments are met. Establish priorities, challenge performance, resolve cross-functional conflicts, drive accountability, and delegate defined program workstreams or responsibilities while functional leaders retain formal people leadership and the Program Manager retains overall program accountability.
4. PROGRAM FINANCIAL PERFORMANCE AND FORECASTING: Own program-level revenue, margin, forecast, backlog, cost exposure, and financial performance visibility. Review project financial trends and exceptions, challenge unfavorable performance, and coordinate corrective action with Accounting and operational stakeholders. Maintain accurate program-level forecasts for revenue, margin, backlog conversion, project timing, and anticipated financial exposure, and escalate material financial risks or variances appropriately.
5. PROGRAM RISK, QUALITY, AND CORRECTIVE ACTION: Maintain visibility into operational, financial, contractual, client, quality, safety, resource, and execution risks across the program. Ensure appropriate functional owners develop and execute corrective actions, challenge inadequate responses, monitor actions through closure, and escalate material risks requiring executive action. Maintain program-level oversight of safety, quality, and compliance performance without replacing the field inspection, quality, or safety responsibilities of Construction Management.
6. RESOURCE AND CAPACITY ALIGNMENT: Maintain visibility into program workload, upcoming project starts, execution complexity, staffing needs, and capacity constraints. Coordinate with functional leaders to identify resource risks early and support timely workload rebalancing, deployment decisions, or escalation while functional leaders retain staffing and workload-management authority.
7. REPORTING, DECISION-MAKING, AND CONTINUOUS IMPROVEMENT: Review and use program dashboards, financial reports, schedule indicators, risk logs, backlog data, capacity information, client metrics, and other operational performance measures to identify trends and make timely decisions. Promote continuous improvement in program processes, controls, reporting, and cross-functional execution, and communicate material performance issues, decisions, and required actions to leadership.
8. PERFORMS OTHER DUTIES AS ASSIGNED.

EQUIPMENT OPERATED:

General office equipment (computer, dual monitors, phone, printer).

KNOWLEDGE, SKILLS AND ABILITIES:

• Knowledge of construction management principles, program management practices, and portfolio-level performance management.
• Knowledge of budgeting, cost control, revenue and margin forecasting, backlog management, and financial performance analysis.
• Knowledge of construction safety regulations, OSHA standards, quality assurance, quality control, and risk management practices sufficient to provide program-level oversight.
• Knowledge of procurement processes, contract administration, subcontractor coordination, and vendor management sufficient to oversee program impacts and escalation needs.
• Knowledge of project scheduling methods, reporting systems, dashboards, and operational performance metrics.
• Knowledge of construction drawings, specifications, contractual requirements, and industry best practices sufficient to challenge project teams and understand execution risk.
• Ability to lead cross-functional teams through operational direction and accountability without replacing the formal people-leadership responsibilities of functional managers and directors.
• Ability to manage complex construction programs and portfolios across multiple concurrent projects and workstreams.
• Ability to analyze operational, financial, contractual, client, quality, resource, and execution risks and drive effective corrective action.
• Ability to interpret, challenge, and manage performance across budgets, schedules, forecasts, resources, and operational metrics.
• Ability to identify unfavorable performance trends, require corrective action, monitor follow-through, and escalate material issues appropriately.
• Ability to maintain program-level visibility into safety, quality, compliance, and construction performance while relying on functional owners for field execution and technical administration.
• Ability to communicate effectively with clients, executives, contractors, vendors, functional leaders, and project teams.
• Ability to build and maintain strong program-level client and stakeholder relationships and manage expectations through effective communication and problem resolution.
• Ability to delegate defined workstreams, sub-programs, projects, or client responsibilities to Assistant Program Managers while retaining overall program accountability.
• Ability to make sound decisions under pressure and adapt to changing program demands and client priorities.
• Skilled in financial analysis, forecasting, performance reporting, and use of data to support operating decisions.
• Skilled in using Microsoft Office Suite, particularly Excel, Word, and Outlook, and relevant project/program management systems.
• Skilled in written and verbal communication, executive reporting, client-facing communication, and meeting facilitation.
• Skilled in managing multiple projects, priorities, stakeholders, and cross-functional dependencies simultaneously.
• Skilled in program planning, organization, prioritization, and time management.
• Skilled in continuous improvement, problem solving, and translating performance data into timely corrective action.

MINIMUM QUALIFICATIONS:

Bachelor’s degree in Construction Management, Civil Engineering, or a related field, PLUS

Minimum of seven (7) years of experience in construction program or project management, with a demonstrated track record of successfully delivering complex construction projects, or an equivalent combination of education and experience.

PREFERRED QUALIFICATIONS:

Master’s degree in Construction Management, Business Administration, or a related field

Project Management Professional (PMP) or Program Management Professional (PgMP) certification

Experience managing a portfolio of multiple concurrent construction projects for a construction or facilities services organization.

Experience with construction management software (e.g., Procore, MS Project).

SPECIAL QUALIFCATIONS:

Must pass a criminal background check.

Must have a valid driver’s license.

Must have and maintain a good driving record.

Must pass pre-employment drug screening.

Must be AGILE. The ability to hold yourself and others Accountable, have a personal Growth mindset, ability to act with Integrity, ability to demonstrate Leadership attributes to motivate and support coworkers, and practice Everyday Improvement.

WORK CONDITIONS:

Works in heated and cooled office environment.

Prolonged periods of sitting at a desk and working on a computer.

Regular travel to project sites and client locations, including driving;

SAFETY SENSITIVE:

This is a safety sensitive position due to driving requirements or job responsibilities that include safety-sensitive tasks that require performing duties with a risk of injury to others, where even a momentary lapse of attention may have serious consequences.

The above describes the general content and requirements for this job. It is not intended to be an all-inclusive list of duties, responsibilities, or requirements.