Program Manager

Change Lead

Location – Parramatta – 50% Hybrid

Employment type – Fixed Term Temporary to 30 June 2026, with possible extension

Salary – Clerk Grade 11/12 $154,231- $178,369 plus employer’s contribution to superannuation and annual leave loading

Your role

Lead organisational change, business readiness and adoption for the Maintenance Application, related Salesforce applications and supporting integrations across the product release pipeline. Reporting to the Maintenance App Product Manager, the role maintains the integrated change strategy, roadmap, release calendar and standards; assesses impacts, stakeholders, readiness, capability and cumulative change load; coordinates engagement, communications, learning and business support; provides evidence-based readiness advice to release governance; and measures adoption and sustainment so product outcomes and benefits are realised.

What You’ll Do

• Develop integrated change strategies, plans, impact assessments and release-aligned change roadmaps.
• Assess stakeholder impacts, cumulative change load, resistance, capability and business readiness.
• Lead targeted engagement, communications, change networks and feedback mechanisms.
• Partner with the internal Homes NSW Training Team on learning needs, content, timing and evaluation.
• Coordinate change activities with requirements, testing, deployment, cutover and operational transition.
• Provide evidence-based readiness assessments and recommendations to release governance.
• Support managers, champions and operational teams to embed new ways of working.
• Measure adoption, proficiency and benefit sustainment and coordinate corrective action.
  
  

What We’re Looking For

• Expertise in change impact assessment, stakeholder engagement, readiness and adoption measurement.
• Ability to influence senior leaders and diverse operational stakeholders without direct authority.
• Experience in coordinating change with training, testing, deployment and service transition teams.
• Proven ability to manage change fatigue, resistance and contested go-live decisions.
  
  

Essential Requirements

• Tertiary qualifications in change management, organisational development, communications, business, psychology or a related discipline, or equivalent relevant knowledge, skills and experience.
• The role may be required to support planned releases, cutover, implementation and post-release adoption activities outside normal business hours.
  
  

Desirable Requirements

• Experience in government or complex statewide service delivery environments.
• Prosci, Change Management Institute or APMG Change Management certification.
• Experience with Salesforce or other enterprise digital platforms.
  
  

Download the role description.

To apply directly via the DCJ Careers site click here. Search for the job and click the ‘Apply now’ button.

We focus on hiring people who share our commitment and goals of inclusion, collaboration, adaptability, courage and integrity. If you meet the essential requirements and the role resonates with you, please apply – you do not need to meet every desired requirement for us to want to talk to you.

What We Offer

We offer a variety of benefits, including:

• A challenging and rewarding career
• Flexible, autonomous work environment
• Competitive pay and conditions
• Training and development opportunities to build and maintain capabilities
• Health & Wellbeing and Employee Assistance Programs.
  
  

Want more information? Visit our website to see more information on Working for us.

We do work that really matters

Working for the Department of Communities and Justice (DCJ) provides lots of opportunities to make a real difference. We collaborate with other agencies and community partners, to improve lives and realise the potential of children, adults, families and communities. We're focused on breaking, rather than managing, disadvantage. It’s work that really matters.

Apply now and join Australia’s top public sector employer where we will support you and provide an exciting and flexible working environment!

Are you ready to join us?

Requirements

Click apply, attach an up-to-date résumé (maximum 5 pages) and a cover letter (maximum 3 pages) addressing the 2 targeted questions below with a brief outline on how you meet the requirements of the role:

• Tell us about a complex technology or business change you led where different stakeholder groups were affected in different ways. How did you assess the impacts and readiness, develop your change approach, and adapt your plan when risks or resistance emerged? What was the outcome?
• Describe a time when you needed to gain commitment to a significant change from stakeholders who had different priorities or were resistant to the change. What did you do to influence engagement and adoption, and how did you measure whether the change was successfully embedded?
  
  

Applications close 20 November 2026 at 11:59pm AEST.

Got a question?

For more information about the role or what it’s like to work for DCJ, please contact the hiring manager Raymond Brown on 0422453355 or at Raymond.Brown@homes.nsw.gov.au

If you’ve got a question about applying or would benefit from an adjustment in the recruitment process to help you perform at your best (including an alternate method submission of the application), please call Meryl Georges on 8688 7252 or via meryl.georges@dcj.nsw.gov.au

Visit Recruitment adjustments on the DCJ website to learn more.

Inclusion and Diversity lies at the heart of how we recruit

We continue to hire great people with a wide variety of skills, experience and backgrounds. This includes people with disability, Aboriginal and Torres Strait Islander People, women, people identifying as LGBTIQ+, culturally and linguistically diverse people, carers and other diversity groups.

To find out what DCJ are doing to build an inclusive and diverse workforce, visit Inclusion and diversity on the DCJ website.

Other Information

A talent pool may be created for future ongoing and temporary roles and is valid for a period of up to 18 months.

For more information visit Applying for DCJ jobs on the DCJ website.

Thank you for your interest in this role. We look forward to receiving your application.



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Thinking about moving to regional NSW? Get free, personalised support with housing, schools, jobs, and settling in. Learn more: www.nsw.gov.au/welcomeexperience

The careers site currently promotes this service on the ‘Discover roles with DCJ in regional NSW’ page.