Program Manager

Company Overview:

Scan Global Logistics is a leading freight forwarding company, specializing in providing comprehensive logistics solutions to clients across various industries. At the core of our DNA is a ‘can-do-attitude’ and the willingness to always walk the extra mile to find the right logistic solution whether by road, rail, ocean, air or any other modes of transportation. Our culture is based on our four virtues: respect, integrity, entrepreneurship, and fun.

This is a full-time, direct-hire opportunity with a hybrid work arrangement requiring three days per week in the office. This position is open to candidates based in the United States, with preference given to candidates located in Atlanta, GA, Houston, TX, Seattle, WA, Elizabeth, NJ, or Franklin Park, IL.

Position Overview:

Scan Global Logistics is seeking an accomplished Program Manager to lead and grow strategic North American customer relationships, overseeing program performance, operational execution, and commercial development.

The Program Manager will "own" the customer relationship, serve as the primary point of contact, and work closely with customers, overseas offices, and internal teams across Operations, Sales, Pricing, Warehousing, and Technology to ensure service excellence and identify opportunities to expand SGL's service portfolio.

The ideal candidate brings strong experience in program management, logistics, supply chain, or global account management, with the commercial acumen and strategic mindset to strengthen customer partnerships, drive operational improvements, improve profitability, and deliver measurable business value.

Key Responsibilities:

• Lead and manage end-to-end program management activities for assigned global key accounts, ensuring alignment with customer requirements, contractual commitments, and overall business objectives.
• Translate customer Statements of Work (SOWs) and Service Level Agreements (SLAs) into measurable monthly and quarterly performance targets, KPIs, performance dashboards, and strategic action plans.
• Establish and oversee program governance frameworks, performance reviews, and quarterly business reviews (QBRs), ensuring accountability, transparency, and continuous performance improvement.
• Serve as the primary program management contact for assigned customers, building strong relationships with key stakeholders and senior leadership to drive collaboration, customer satisfaction, and long-term partnerships.
• Monitor overall program and account health, proactively identifying operational, financial, commercial, and service delivery risks while developing and implementing effective mitigation strategies.
• Oversee financial and commercial performance, including revenue, invoicing, cost management, and profitability, identifying opportunities to improve program performance and deliver business value.
• Lead cross-functional program initiatives involving Sales, Solutions, Pricing, Carrier Management, Finance, IT/EDI, and Operations to support customer requirements and strategic business priorities.
• Oversee the scoping, planning, and implementation of new customer solutions and expanded services, ensuring effective pre- and post-sales coordination, resource alignment, operational readiness, and successful program transitions.
• Coordinate with origin and destination offices, regional operations teams, and global stakeholders to ensure consistent program execution, service delivery, and compliance with customer requirements.
• Develop, implement, and maintain program documentation, customer SOPs, KPIs, reporting structures, governance processes, and performance management frameworks.
• Lead complex customer escalations and service recovery initiatives, conducting root-cause analysis, implementing corrective and preventive action plans, and ensuring timely resolution.
• Drive strategic program improvements through process optimization, operational standardization, automation, technology integration, and effective resource utilization.
• Identify opportunities to enhance program performance, expand service capabilities, strengthen customer partnerships, improve profitability, and support sustainable business growth.
• Collaborate with regional and global Program Management teams to share best practices, standardize processes, and ensure consistent execution across the global account portfolio.
• Manage multiple program priorities and cross-functional initiatives simultaneously, ensuring effective stakeholder communication, clear ownership, and timely delivery of agreed objectives.

Preferred Qualifications:

Qualifications:

• 10+ years of experience in international logistics , customer success, implementation, technical account management, or operations leadership, with demonstrated ownership of business outcomes.
• Direct experience within logistics, trucking, 3PL, 4PL, warehousing, high-tech, or specialized supply chain environments.
• Demonstrated experience managing customer relationships and presenting to stakeholders across operational, procurement, and supply chain functions.
• Working knowledge of TMS and WMS platforms, with the ability to leverage operational systems and data to improve performance.
• Strong analytical and problem-solving skills, with the ability to interpret operational data, identify trends, develop hypotheses, and recommend actionable solutions without relying solely on dedicated analysts.
• Excellent communication, relationship management, negotiation, and presentation skills.
• Ability to manage multiple priorities and effectively lead customer and internal stakeholders in a fast-paced environment.
• Resilient, persistent, and self-motivated, with a strong results-oriented mindset and the ability to perform effectively in a fast-paced, dynamic environment.
• Excellent verbal and written communication skills, with fluency in English.
• Strong interpersonal, organizational, and problem-solving skills, with the ability to manage multiple priorities and work effectively with cross-functional and global teams.

Physical Requirements:

• Prolonged periods of sitting at a desk and working on a computer.
• Lift up to 15 pounds occasionally

Work authorization/security clearance requirements:

• Must be eligible to work in the United States
• Must pass TSA eligibility screening

Job Type: Full-time, direct hire

Work Arrangement: Hybrid – 3 days per week in the office

Eligibility: Open to U.S.-based candidates only

Preferred Locations: Atlanta, GA, Houston, TX, Seattle, WA, Elizabeth, NJ, or Franklin Park, IL.

Pay: $100,000 to $120,000 Annually

Schedule: 8-hour shift (Monday to Friday)

Work Location: Hybrid – United States

Benefits:

• 401(k)
• Health Insurance
• Dental insurance
• Vision Insurance
• Employee assistance program
• Health Savings Account (HSA)
• Life insurance
• Short Term Disability Insurance
• Long Term Disability Insurance
• Paid Time Off
• Tuition Reimbursement