Program Manager

Position Summary

A Jack Morton Worldwide Program Manager supports the day-to-day execution of client experiential marketing programs, including tradeshows, mobile marketing, and branded environments. This role helps coordinate program delivery, ensuring projects are completed efficiently, on time, and aligned with client expectations.

Working in close partnership with Account Directors and internal teams, the Program Manager contributes to seamless program execution across all phases. This role supports quality delivery, maintains strong client relationships, and collaborates with team members to ensure successful program outcomes.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following.  Other duties and responsibilities may be assigned.  The duties and responsibilities as outlined in this Job Description may be changed from time to time by Jack Morton Worldwide, as it deems necessary, without further notice to the Employee. 

Key Responsibilities

Program & Project Delivery

Support the delivery of experiential programs from planning through final reconciliation. Assist in managing project components, including fabrication vendors and third-party partners, ensuring alignment to scope, timelines, quality standards, and client expectations. Execute programs using established tools, systems, and processes.

Client Management & Execution Support

Serve as a key point of contact for clients on project execution and delivery. Support the development of proposals, scopes of work, and project schedules. Communicate project details, timelines, and updates clearly, and assist in managing project changes and approvals. Build and maintain positive client relationships.

Cross-Functional Coordination

Coordinate with estimating, creative, production, operations, fulfillment, and field services teams to support project execution. Help ensure alignment across internal teams and external partners to meet deadlines and deliverables.

Financial Management & Support

Assist in managing project budgets, tracking costs, and supporting financial reporting. Help maintain accurate financial systems, monitor vendor costs, and support reconciliation and invoice preparation. Contribute to maintaining overall project financial health.

Creative & Strategic Support

Collaborate with Creative and Strategy teams to support exhibit design and solution development. Contribute ideas and support execution approaches that enhance program outcomes.

Client Growth & Account Support

Support account teams in identifying opportunities to expand scope and strengthen client relationships.

Team Collaboration & Development

Work collaboratively with team members, sharing knowledge and supporting best practices. Contribute to a positive and team-oriented work environment.

Supervisory Responsibilities:

This job has no supervisory responsibilities.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. (Canadian Positions: Accommodations will be made, up to undue hardship, for employees that advise accommodation is required pursuant to the prohibited grounds of the human rights legislation.)

• 3-5 years of experience in experiential marketing, tradeshows, or agency program management

• Experience supporting or managing multiple projects and program elements simultaneously

• Solid skills in budgeting, scheduling, organization, and problem-solving

• Demonstrates a client-focused mindset, accountability, collaboration, and attention to detail

• Proficiency in Microsoft Office, including PowerPoint, Excel, and Word

• Healthcare or pharmaceutical industry experience is a plus

• Interest in staying current with industry trends and best practices

• Willingness to travel approximately 20–30%

EDUCATION and/or EXPERIENCE

Bachelor's degree (B.A. or B.S.) from four-year college or university; and 2+ years’ experience as an Program Manager or similar experience successfully executing projects and programs and/or training; or equivalent combination of education and experience. 

LANGUAGE SKILLS

Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures or governmental regulations.  Ability to write reports, proposals and business correspondence.  Ability to effectively present information and respond to questions from groups of Company employees and managers, customers and the general public. 

MATHEMATICAL SKILLS 

Ability to work with mathematical concepts such as probability and statistical inference.  Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations. 

REASONING ABILITY

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.  Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. 

PHYSICAL DEMANDS

While performing the duties of this job, the employee is regularly required to sit and talk or hear. The employee frequently is required to stand for long periods of time; walk long distances; use hands to finger, handle, or feel and reach with hands and arms. The employee is occasionally required to climb or balance and stoop, kneel, crouch, or crawl.  The employee must occasionally lift and /or move up to 10 pounds.  Specific vision abilities required by this job include ability to adjust focus. 

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  (Canadian Positions: Accommodations will be made, up to undue hardship, for employees that advise accommodation is required pursuant to a prohibited ground of the human rights legislation.) 

Requisition #: 2271