Program Manager, AI and Digital Engagement

Join a world class academic medical center, UChicago Medicine, as a Program Manager, AI and Digital Engagement. This position will be primarily a work from home opportunity with the requirement to come onsite as needed. You will need to be based in the Chicagoland area.

The Program Manager of AI and Digital Engagement leads workforce engagement and training strategies that advance the medical center’s digital transformation priorities, including artificial intelligence (AI) and emerging digital health technologies. The role translates enterprise strategy into coordinated programs that drive workforce readiness, engagement, adoption, and sustained use of digital capabilities. Serving as the strategic connector across technology teams, clinical and operational leaders, and frontline staff, the Program Manager uses workforce insights, adoption data, and performance measures to identify barriers, influence priorities, and continuously improve the digital experience and organizational impact through strategic engagement.

Essential Job Functions

• Lead workforce readiness, enablement, and adoption strategies for digital and AI-enabled tools and workflows across diverse clinical, operational, and administrative populations
• Design and oversee delivery of education and enablement programs including live learning, e-learning, job aids, simulation, and other approaches that build workforce competency and confidence with AI tools and digitally-enabled care workflows.
• Apply change management, adult learning, and workforce adoption principles to develop approaches tailored to different audiences, workflows, and levels of digital readiness.
• Partner across clinical education, nursing professional development, human resources, operational leadership, and other teams to integrate digital and AI capabilities into existing organizational infrastructure.
• Establish and monitor measures of workforce readiness, competency, utilization, and adoption; analyze results and recommend interventions to address identified gaps.
• Continuously evaluate and refine enablement strategies based upon adoption data, workforce feedback, organizational priorities, and evolving technologies.
• Serve as a liaison and connector across educational teams throughout the health system and relevant Biological Science Division teams (i.e. nursing, simulation center, human resources)
• Translate enterprise digital and AI priorities into actionable transformation roadmaps, workplans, milestones, governance structures, and measurable outcomes.
• Lead complex cross-functional digital transformation initiatives from strategy and readiness through implementation, adoption, optimization, and sustainment.
• Partner with the Center for Digital Transformation, AI Governance, Data Governance, IT, clinical informatics, and operational leaders to prioritize initiatives, manage dependencies, and align transformation efforts with organizational priorities.
• Establish and maintain program governance, executive-level reporting, risk and issue management, success measures, and escalation pathways.
• Use data, performance measures, and stakeholder insights to assess progress, identify barriers, and recommend strategic or operational adjustments.
• Navigate ambiguity and competing priorities, exercising judgment to advance work and escalate decisions appropriately.
• Represent the AI and digital engagement program in relevant committees, councils, and leadership forums.

• Serve as a strategic connector between technology teams, clinical and operational leaders, and the workforce, ensuring digital transformation efforts reflect user needs, organizational priorities, and operational realities.

• Build and lead networks of champions, super-users, and liaisons to support peer engagement, adoption, feedback, and sustainment.
• Establish workforce listening mechanisms including surveys, focus groups, listening sessions, and other feedback channels to identify sentiment, workflow concerns, knowledge gaps, and barriers to adoption.
• Synthesize workforce feedback, adoption data, and operational insights into actionable recommendations for technology, product, and clinical and operational leaders.
• Develop and deliver clear, audience-specific communications that translate complex digital concepts and transformation priorities into credible, actionable messages for executives, leaders, and frontline teams.
• Influence stakeholders across organizational boundaries without direct authority, facilitating alignment and resolving barriers to successful transformation.
• Performs other duties as assigned in support of departmental and organizational priorities.

Required Qualifications

• Bachelor’s degree required; master’s degree preferred in organizational development, education, nursing, instructional design, or a related clinical field
• 5-7+ years of progressive experience in project management, change management, healthcare technology, or related work, including experience leading initiatives in complex, matrixed organizations
• Excellent organizational, interpersonal, and professional communication skills
• Strong strategic, analytical, and problem-solving skills
• Strong stakeholder management and facilitation skills
• Strong organizational and program management skills
• Ability to operate independently and navigate ambiguity
• Ability to learn quickly and apply emerging technologies
• Knowledge of change management, adult learning theories, and workforce adoption principles and ability to apply them
• Ability to use data, feedback, and performance measures to evaluate adoption, identify opportunities, and inform decision
• Proficiency with Microsoft Office and other tools used to support program management, analysis, communication, and collaboration

Position Details

• Job Type: Full Time
• Shift: Day Shift
• Location: Hyde Park (Flexible)
• Department: Implementation Science
• CBA Code: Non-Union