About the Role
We are seeking a high-performing Program Manager to oversee and optimize client experience and operational workflows across our behavioral health and recovery programs.
This role is designed for someone who understands structured client journeys, cross-functional coordination, and outcome-driven program management. You will be responsible for ensuring programs run effectively from onboarding through completion, with a strong focus on engagement, retention, and measurable outcomes.
While this is a healthcare environment, the mindset required is similar to program management in high-growth environments: ownership, process optimization, proactive problem-solving, and results-driven execution.
What You will Do
Oversee the full client lifecycle across multiple programs from onboarding through discharge
Drive engagement, retention, and program completion outcomes at a program level
Coordinate across clinical teams, case managers, and intake staff to ensure alignment
Identify gaps in processes and implement improvements to enhance client experience
Monitor program performance, track key metrics, and report on outcomes
Ensure consistent, structured workflows across all client touchpoints
Support escalation management for at-risk clients and complex cases
Lead initiatives to improve operational efficiency and scalability
Maintain accurate documentation and ensure compliance with internal processes
What We are Looking For
Ideal Experience:
2–6+ years in Program Management, Customer Success, Operations, or Account Management
Strong experience managing workflows, processes, or multiple client/program tracks
Ability to coordinate across teams and manage competing priorities
Excellent communication, organization, and leadership skills
Data-driven mindset focused on engagement, retention, and outcomes
Experience in healthcare, behavioral health, or patient coordination is a plus (not required)
Highly Valued Backgrounds
Program Manager or Operations roles in tech or high-growth environments
Customer Success Manager (CSM) transitioning into program oversight
Account Management in subscription-based or service-driven industries
Healthcare coordination, case management, or patient services
Why This Role Is Different
This is not a traditional healthcare administrative role.
This is a high-ownership position where you are responsible for how programs function as a whole. Your work directly impacts client engagement, program effectiveness, and long-term recovery outcomes.
You will be building structure, improving systems, and shaping how care is delivered at scale.
Work Location
This is a
hybrid role
based in New Mexico.
The position combines remote work with periodic in-person collaboration. Certain responsibilities, such as team coordination, program oversight, and operational alignment, may require onsite presence. Other responsibilities, including planning, reporting, and workflow management, may be performed remotely.
Specific onsite expectations will be communicated based on program needs and team requirements.
What We Offer
Mission-driven work with measurable client impact
Opportunity to apply program management skills in healthcare
Collaborative and supportive team environment
Growth opportunities in operations, program leadership, and client success
Meaningful work where outcomes matter beyond metrics