Program Manager for Intensive Family Support

Benefits: Health insurance Opportunity for advancement Paid time off Training & development 401(k) matching Dental insurance Tuition assistance Are you passionate about supporting children/young adults with intellectual disabilities and/or autism to thrive at home with their families? Do you have experience coaching or leading a team? ServiceNet is looking for a dedicated, experienced professional to lead a team of family support case managers in our Intensive Flexible Family Support Program. Job Title: Program Manager Location: Regional Western Massachusetts Program Salary: $50,000 Annually Schedule: Monday – Friday, 9am – 5pm, with flexibility required in schedule to meet program needs, including evenings and occasional weekends. Program operates between 8am-6pm in a hybrid model with frequent in-person meetings. Must be able to make late afternoon family visits and travel throughout Hampden, Hampshire, Franklin, Berkshire Counties and the North Quabbin area. The Intensive Flexible Family Support (IFFS) Program provides support to families with children/young adults who are diagnosed with an intellectual or developmental disability (including autism) who are experiencing significant challenges. Services occur in the family’s home and community. This is a goal-oriented and time-limited service, providing focused and intensive support to respond to identified challenges and areas of need, and to build family capacity to support their child at home and reduce the risk of a residential placement. The IFFS program is funded by the Massachusetts Department of Development Services (DDS). Key Responsibilities: Get to know, support and mentor your team with integrity, dedication and loyalty. Get to know program's families and children by visiting, regular contact and supporting as needed. Oversee development and implementation of family support plans. Enforce program regulations, policies and contract adherence. Complete new case intakes, enrollments and closings. Participate in budget development, line-item expense monitoring and projections. Handle emergency situations quickly, thoroughly and effectively. Recruit and credential contract service providers. Meet regularly with staff and supervisor and periodically with peer managers, division leadership and DDS Staff. Participate in agency leadership and operations training. Hire and train Case Managers and Support Staff when needed. Qualifications: Bachelor’s degree in a related major preferred. At least 5 years of full-time case work in Human Services agencies. At least 3 years of full-time supervisory experience in Human Services agencies. At least 2 years of full-time work with families with children with autism and co-occurring physical, behavioral or mental health challenges. Experience working with families who face challenges such as substance use disorder, housing instability, low income, etc. Have competency assessing individual and family needs using a variety of planning and problem-solving approaches. Knowledgeable about clinical and non-clinical interventions and resources for autism. Knowledgeable about resources available in region that are relevant to case families. Knowledgeable about trauma informed service delivery. Have and maintain a valid driver’s license. Acceptable Motor Vehicle and Driving Record. CPR & 1st Aid Certification. Benefits: Generous PTO (time-off) package. Comprehensive health and dental insurance plans. Life insurance and long-term disability insurance. 403(b) retirement plan with matching contribution. Tuition remission for eligible classes. Opportunities for career development and advancement. Paid certification training. And much more About ServiceNet ServiceNet is a compassionate non-profit organization that helps individuals facing challenges such as mental illness, developmental disabilities, brain injuries, homelessness, and substance use issues. With our dedicated staff members, we work together to make a meaningful difference in the lives of others. Join Us Join us and become part of a caring community that helps others find joy and purpose. Apply today. Learn more about ServiceNet https://www.servicenet.org/ ServiceNet is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or veteran status. Flexible work from home options available. Compensation: $50,000.00 per year ServiceNet is a non-profit agency supporting people with mental health challenges, developmental disabilities, brain injuries, homelessness, and more. We offer great benefits, room to grow, and plenty of rewarding opportunities. We’d love for you to join us! At ServiceNet, you will make a real difference. Whether you’re working in residential direct care, clinical care, peer support, or other valuable roles, you’ll be part of a compassionate team dedicated to supporting our community. And with over 3,000 employees and over 100 programs across western Massachusetts, we’re confident there’s a role that’s the right fit for you.