Program Manager - Learning & Development

The Opportunity

Core Responsibilities

1) Program Ownership & Operational Leadership

• Own the end-to-end lifecycle of assigned learning programs (intake through post-program improvements).

• Create and maintain program operating plans (playbooks, schedules, milestones, dependencies, and risk mitigations).

• Establish and maintain program runbooks, delivery standards, and repeatable operating rhythms.

• Drive scalability and repeatability of programs (including off-the-shelf offerings) while protecting experience quality.

• Manage program budgets and resources as applicable; flag tradeoffs and constraints early.

2) Program Delivery & Execution Excellence

• Lead all operational aspects of program delivery (in-person, virtual, and hybrid).

• Coordinate logistics (scheduling, rosters, materials, technology readiness, facilitator support).

• Own day-of execution and issue resolution; proactively escalate risks and propose solutions.

• Ensure delivery is on time, on budget, and meets defined quality standards.

• Own quality control to ensure delivery aligns with the intended experience design

3) Stakeholder, Facilitator & Vendor Management

• Serve as the primary point of contact for assigned programs for internal stakeholders and partners.

• Coordinate across Learning Partners, Learning Experience Designers, facilitators, SMEs, and vendors.

• Manage vendor logistics and delivery expectations; monitor quality and consistency during execution.

• Maintain clear communication and alignment across stakeholders to ensure readiness and follow-through.

4) Learner Experience & Communications

• Own participant-facing communications (invitations, reminders, logistics, pre-work, follow-ups) for assigned programs.

• Ensure a seamless learner journey across touchpoints (communications, technology, materials, and support).

• Provide general virtual program and technology support; coordinate troubleshooting and resolution as needed.

• Identify and implement operational improvements that enhance learner engagement and experience.

5) Measurement, Reporting & Continuous Improvement

• Own program measurement (participation, completion, satisfaction, and operational quality indicators).

• Collect, analyze, and summarize program data and insights; provide regular reporting to stakeholders.

• Partner with Learning Partners and LXDs to evaluate effectiveness vs. objectives and recommend improvements.

• Drive continuous improvement cycles through implementing updates, iterating operational approaches, and standardizing what works.

6) Learning Technology & Enablement

• Manager program setup and administration (setup, testing, assignments, and tracking) in the LMS (e.g., Workday Learning).

• Ensure data integrity and reporting accuracy for assigned programs.

• Leverage learning tech and tools to improve scale, learner experience, and operational efficiency.

7) Team Contribution & Ways of Working

• Contribute to shared L&D team standards, documentation, and operating rhythms.

• Stay current on L&D trends and best practices relevant to program operations and learner experience.

• Perform other duties as assigned.

Qualifications

Preferred Education & Experience

• Bachelor's degree or equivalent experience.

• 5+ years of experience in Learning & Development, program management, HR enablement, or a related field.

• Experience managing multi-cohort, enterprise learning programs (in-person and virtual).

• Experience working with Learning Management Systems and reporting.

Preferred Skills & Capabilities

• Strong program/project management capability (planning, sequencing, risk management, execution).

• High operational rigor and attention to detail; ability to drive consistency at scale.

• Strong stakeholder management and communication skills (written and verbal).

• Data literacy: ability to analyze program data and translate insights into improvements.

• Comfort operating in ambiguity; ability to make decisions and escalate appropriately.

• Proficiency with Microsoft 365 tools; ability to learn and use new platforms quickly.

Perks & Benefits

Berkadia offers the best-in-class benefits to enable an enjoyable work environment for the employees. Key benefits include –

• Leaves: Berkadia offers a comprehensive leave policy that not only helps you to plan holidays and personal milestones, but also covers exigencies such as sickness and bereavement.
• Transportation: Berkadia offers free transportation to every employee, irrespective of their shift timings.
• Medical Insurance: Berkadia has an inclusive medical insurance policy that covers the family members of the employees, including parents.
• Learn while you Earn: Berkadia encourages employees to learn new skills by sponsoring degrees, certifications, training, and workshops.
• Wellness: Berkadia has an extensive wellness program that includes annual health check, eye checkup, dental screening, OPD reimbursement, and Employee Assistance Program.

About Us

Berkadia, a joint venture of Berkshire Hathaway and Jefferies Financial Group, is a leader in the commercial real estate industry, offering a robust suite of services to our multifamily and commercial property clients. Powered by deep relationships and industry-changing technology, our people sell, finance, and service commercial real estate, providing support for the entire life cycle of our clients’ assets.

For details about India operations, please visit https://berkadia.com/india/

While this job description is intended to be an accurate reflection of the job requirements, management reserves the right to modify, add, or remove duties and to assign other duties, as necessary.

About Us

At Berkadia, our people are shaping the future of commercial real estate. With industry-leading investments in people and technology, we’re building a culture where amazing people (like you) can do their best work as they learn, grow, and succeed. We work hard because we love what we do, and we never sacrifice our values along the way.

Whether your talents lie in mortgage banking, investment sales, loan servicing, marketing, operations, finance, human resources, management, innovation, or something different altogether, we invite you to explore a wide range of commercial real estate jobs and Be Part of the Next.