Program Manager (Ops)

About Pearl Founded in 2013, Pearl is a ratings and standards company building the national standard for home performance. Pearl SCORE™ rates every single-family home in the U.S. across five key pillars — Safety, Comfort, Operations, Resilience, and Energy — so homebuyers, homeowners, and real estate professionals can understand how a home performs in daily life. Today, the value of a home is judged by its location, size, and aesthetics— but these factors overlook the home’s most important function: safeguarding the comfort, well-being, and finances of the people inside. Most American homes underperform in these regards because home performance is simply not on our radar. We can’t see it, quantify it, or put a value on it. Pearl aims to change that by making home performance a central part of how we view and value our homes. We are not a home inspector, a contractor, a real estate platform, or a green-certification program — we rate homes against a transparent, evidence-based standard so that home performance becomes visible, measurable, and valuable in the real estate market. As a Certified B Corporation, we're accountable not only to our shareholders, but also to the homeowners and communities we serve. For more information, visit pearlscore.com . About the role This is a hands-on program management role. The program manager will work closely with the people doing the work: building project plans alongside engineering managers, product managers, marketers, BD, customer success, and operations staff; breaking programs and projects down to the task level; and keeping multiple concurrent projects moving from initiation to close. You'll own the day-to-day execution machinery of our program portfolio. You'll translate strategic priorities and committed requirements into detailed, realistic project plans, then actively manage those plans. You’ll surface risks early, chase down blockers, adjust sequencing when reality intervenes, and keep stakeholders informed. What you'll do Develop and maintain detailed project plans for multiple concurrent projects and programs, working directly with the individual contributors and team leads doing the work Facilitate planning sessions with cross-functional teams to break initiatives into tasks, estimates, dependencies, and owners Run day-to-day project execution: standups or check-ins, status tracking, risk and issue logs, and action-item follow-through Administrate communication and project plans via Pearl’s instance of Notion. Identify blockers early and drive them to resolution, escalating what requires leadership attention with recommendations attached Keep project documentation, trackers, and status reporting accurate, current, and useful to both teams and leadership (AI usage is encouraged at Pearl, with accuracy always in mind) Coordinate handoffs and dependencies across departments, catching gaps before they become slips In partnership with the Product team and VP of Operations, build lightweight, repeatable project management practices that fit the goals of the company. Support program-level rollups so leadership has a reliable, at-a-glance view of portfolio health What we are looking for 4–7 years of project or program management experience, with demonstrated ownership of multiple concurrent cross-functional projects Experience at a startup or small company where you worked directly with delivery teams Strong command of core PM fundamentals: work breakdown, dependency mapping, estimation, risk management, and status communication Excellent facilitation skills: Able to run a planning session with a room of busy people and leave with documented commitments High follow-through and attention to detail; you close loops without being reminded Comfort with ambiguity: you can start planning from a rough goal and iteratively sharpen it with the team Clear, concise written communication - in a remote-first environment, documentation and written communication are crucial Proficiency with Notion, AI tools, and automation capabilities for program management Nice to have PMP, CAPM, or agile certification (or equivalent practical depth) Experience in home performance, energy efficiency, climate tech, SaaS, or data products Experience introducing or maturing PM practices Why work at Pearl? We are a mission-driven company: we love what we do and the impact we are making. Impact. Everything you do here will matter. Your opinion and contributions will make a big difference to the future of this company and our mission of making home performance matter . Flexibility. We are 100% remote - work where you feel comfortable. Environment. We value candor, excellence, and collaboration while fostering creativity and camaraderie. We are supportive and genuinely enjoy celebrating each others’ wins! Ownership. You will hold broad responsibilities with high autonomy in a fast-paced, evolving startup world. Equality between people. We support diversity, championing our differences, and most importantly, learn from one another. Pearl is an equal opportunity employer, and candidates from all backgrounds and life experiences are encouraged to apply. Compensation and Benefits: Market salary based on experience and local conditions, in the range of $120k to $140k Medical, vision and dental coverage provided at no cost for employees and their families (with an option to purchase upgraded coverage at a minimal cost to employee) FSA, HSA, and dependent care accounts Life insurance coverage Employer paid cell phone service 401(k) with employer match up to 4% Stock options 15 vacation days during the calendar year, plus holidays (including the week between Christmas and New Year’s Day), a floating holiday for your birthday, sick days, and paid parental leave Flexible work environment: work remotely from anywhere within the U.S. Note before applying In lieu of a cover letter, we ask every applicant to answer a few short questions about their hands-on experience. These replace the cover letter. We're looking for specifics (systems you've actually touched, problems you actually solved), not generic summaries. This is a required part of the application.