Program Manager, People Transformation & Enablement

PRIMARY FUNCTION

The Program Manager, People Strategy & Transformation, leads the planning, development, and execution of strategic HR initiatives that advance organizational effectiveness, workforce capabilities, and business transformation. This role partners cross-functionally with HR leadership, HR Business Partners (HRBPs), Centers of Excellence (COEs), and business leaders to translate organizational priorities into scalable people strategies, drive change management, and deliver measurable business outcomes.

ESSENTIAL DUTIES AND RESPONSIBILITIES

People Strategy & Organizational Effectiveness
Translate enterprise business objectives into strategic people initiatives and actionable roadmaps.
Partner with HR leadership to identify opportunities to enhance organizational effectiveness and workforce performance.
Support organizational design, workforce planning, restructuring, and operating model transformation.
Identify opportunities to improve talent management, leadership development, employee engagement, and retention.
Strategic Program & Project Management
Lead end-to-end execution of complex, cross-functional HR programs and transformation initiatives.
Develop program charters, project plans, timelines, milestones, budgets, and success metrics.
Establish governance structures, operating rhythms, and accountability mechanisms to ensure effective execution.
Monitor progress, risks, dependencies, and deliverables while proactively addressing barriers.
Drive continuous improvement and scalable solutions across HR processes and programs.
Change Management & Transformation
Develop and implement change management strategies to support organizational transformation and adoption.
Partner with stakeholders to assess organizational readiness, impacts, and change risks.
Lead stakeholder engagement, communications, and implementation planning.
Facilitate change initiatives that enhance employee experience, operational efficiency, and organizational agility.
Evaluate adoption and effectiveness through data, feedback, and measurable outcomes.
Data Analytics & Strategic Insights
Leverage workforce analytics, organizational data, and business insights to inform strategic decisions.
Develop dashboards, executive presentations, and reports to communicate progress and outcomes.
Establish KPIs and success measures to evaluate program effectiveness and return on investment.
Identify trends, opportunities, and recommendations to support executive decision-making.

SUPERVISORY RESPONSIBILITIES

None. Leads project teams and influences work across functions without direct reporting authority.

QUALIFICATIONS

EDUCATION:

• Bachelor’s degree in business administration, human resources, project management, analytics, information systems, or a related field required. Commensurate experience may substitute for education.

LICENSURE:

• Project Management Professional (PMP), Lean, or Six Sigma certification required. Change management, analytics, AI, automation, or related certification preferred

EXPERIENCE:

• Minimum of five (5) years of relevant experience in project or program management, process improvement, analytics, transformation, Human Resources, technology, or a related field. Experience leading cross-functional initiatives and working with data, AI, automation, or digital solutions preferred. Healthcare or multi-site organization experience preferred.

KNOWLEDGE, SKILLS AND ABILITIES

• Strong project and program management skills, including planning, risk management, stakeholder alignment, and follow-through.

• Knowledge of Lean, Six Sigma, process improvement, or related methodologies.

• Strong analytical and problem-solving skills with the ability to translate data into insights and recommendations.

• Ability to define reporting requirements, validate outputs, and coordinate effectively with HRIS, data, and reporting teams.

• Practical understanding of generative AI, automation, and workflow improvement; experience with Microsoft Copilot, Power Automate, Power Apps, Copilot Studio, or comparable tools preferred.

• Strong written, verbal, facilitation, and presentation skills.

• Ability to lead cross-functional work and influence stakeholders without direct authority.

• Strong judgment, discretion, organization, attention to detail, and ability to manage multiple priorities.

TYPICAL WORKING CONDITIONS

• Non-patient facing.

• Full-time remote/telework; must be U.S. based.

• Frequent telephone and virtual interaction.

• May require sitting or standing and viewing computer screens for extended periods.

• High-volume, rapidly changing environment.

• Occasional travel may be required.

OTHER PHYSICAL REQUIREMENTS