Program Manager, United for Families

Job Summary: The United for Families (UFF) Program Manager manages the implementation and day-to-day operations of United Way's United for Families initiative. Using a trauma-informed, two-generation approach, the Program Manager coordinates program activities that promote family financial stability, prevent homelessness and displacement, reduce school mobility, and support families in achieving long-term self-sufficiency. This role is responsible for program planning, implementation, evaluation, funded-agency collaboration, grant compliance, performance monitoring, and continuous improvement.

The program manager oversees functions to ensure that the goals and objectives specified for the program are accomplished in accordance with established priorities, acts as a liaison for the funded UFF program partners, provides agency training, and administers ongoing technical assistance with program implementation, data tracking, and program evaluation. This role is a grant-funded position.

General Responsibilities:

• Manage the United Way United for Families (UFF) program, including delivery of the ASSET matched savings program.
• Supervise and support school-based Family Empowerment Coaches providing coaching, performance management, and professional development.
• Lead partner meetings and provide training and technical assistance on the shared case management platform.
• Maintain strong partner relationships to ensure effective program operations, participant engagement, and retention monitoring partner performance and track progress toward program benchmarks and outcomes.
• Ensure grant and contract compliance, including reporting, data management, quality improvement, risk mitigation by overseeing data collection, analysis, and program evaluation to assess effectiveness and inform continuous improvement.
• Develop and implement program evaluation plans and present program outcomes to partners and community stakeholders.
• Support grant development and reporting through data collection, analysis, and narrative contributions.
• Collaborate across United Way initiatives to integrate and promote programs.
• Partner with leadership to strengthen funder relationships and support revenue development strategies.

Key Accountabilities:

• Create timeline and training content and materials for reporting, capacity building, and learning communities.
• Produce reports and analytics for internal and external audiences.
• Administer programs within budget and according to programmatic and funder guidelines.

KSA (Knowledge, Skills and Abilities):

• Minimum of five years of experience working in program implementation, evaluation, quality improvement, strategy development, or related area.
• Prior experience supervising other staff/volunteers.
• Master's degree required in Social Work or related field.
• Demonstrated solid technical ability, analytical thinking, project management, and research skills.
• Experience with qualitative and quantitative analysis, database and data system design, development and management, and data analysis.

Physical/Work Environment:

While performing the duties of the job, employee is required to regularly use hands, frequently required to stand, walk, sit, reach with hands and arms, climb, stoop, kneel, crouch, talk and hear. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required include close vision, distance vision, color vision and ability to adjust focus.

• Hybrid working environment (Wednesday required in office)
• Outdoors work environment
• Non-traditional work hours
• Travel: Less than 20%, primarily to partner agencies, as needed
• Must have valid driver's license and reliable transportation or access to reliable and available transportation
• Other: Some off-site work at partner agency locations