Program Specialist

Location: Miami, FL (Headquarters)
Schedule: Full-Time
FLSA Status: Non-Exempt
Compensation: $18.00-$25.00 per hour, based on experience

Hybrid Status: 4 days in office

About Big Brothers Big Sisters of Miami

For more than 65 years, Big Brothers Big Sisters of Miami has been creating life-changing mentoring relationships that empower young people to reach their full potential. Through the power of one-to-one mentorship, we help children build confidence, achieve greater educational success, and realize brighter futures.

We are seeking a compassionate, organized, and relationship-driven Program Specialist to join our Programs team. This is an opportunity to make a meaningful impact by supporting youth, families, mentors, schools, and community partners while advancing the mission of one of South Florida's most respected nonprofit organizations.

Position Summary

The Program Specialist serves as the primary point of contact for volunteers, youth, families, and community partners throughout the mentoring experience. This role is responsible for recruiting and enrolling volunteer mentors, facilitating mentoring matches, providing ongoing match support, and ensuring program quality and child safety in accordance with Big Brothers Big Sisters of Miami standards.

Upon hire, the Program Specialist will be assigned to one of the following mentoring programs:

• School-Based Mentoring
• School-to-Work Mentoring
• Community-Based Mentoring
• College Readiness & High School Graduate Support

As the organization grows, Program Specialists are cross-trained across additional mentoring programs to broaden their knowledge and impact.

Primary Responsibilities

• Conduct volunteer enrollment, including orientations, interviews, and completion of all enrollment requirements (in-person and virtual).
• Apply child safety and risk management policies consistently; identify and address safety concerns for children, families, and volunteers.
• Recruit and enroll Site-Based Littles in collaboration with Miami-Dade County schools and partners.
• Collaborate with service delivery staff to ensure smooth transitions across enrollment, matching, and support functions.
• Determine matches and facilitate match introductions based on volunteer and family availability (including evenings and weekends as needed).
• Maintain regular contact with children, parents/guardians, and volunteers in accordance with agency standards.· Assess and address training, information, and support needs for participants.· Maintain accurate records and case files in compliance with BBBS and agency standards.· Perform additional duties as assigned.
• Conduct match evaluations and maintain timely, accurate documentation and contact notes.
• Review child goals and progress with children, families, and volunteers; provide safety reminders and referrals as needed.
• Provide ongoing case management, match support, and child safety oversight to sustain long-term, high-quality matches.
• Assess factors contributing to successful matches and align volunteer interests and qualifications with appropriate service options.
• Follow agency timelines, policies, and procedures to ensure service excellence and child safety.
• Support outreach and front-loading efforts to ensure student enrollment prior to the school year.
• Conduct client enrollment for children and families, including interviews, child safety education, and referrals to additional services as needed.

Qualifications

Qualified candidates will possess a combination of the following education, experience, and skills:

• Bachelor's degree in Social Work, Psychology, Education, Human Services, or a related field preferred.
• Two or more years of experience in case management, youth development, education, social services, nonprofit programs, or a related field.
• Excellent interpersonal, communication, and relationship-building skills.
• Strong organizational skills with the ability to manage multiple priorities.
• High level of professionalism, discretion, and confidentiality.
• Proficiency with Microsoft Office and other business software applications.
• Bilingual (English/Spanish) is strongly preferred.
• Demonstrated commitment to serving youth and strengthening communities.

Why Join BBBS of Miami

Joining Big Brothers Big Sisters of Miami means becoming part of a mission-driven organization dedicated to creating meaningful, lasting change for young people throughout our community.

Our team is collaborative, supportive, and passionate about making a difference. We value integrity, inclusion, innovation, and continuous growth while providing employees with opportunities for professional development and meaningful work.

Full-time employees are eligible for a comprehensive benefits package, including medical, dental, vision, paid time off, paid holidays, retirement benefits, and additional employee wellness resources.

Work Environment & Location

This position is based at BBBS of Miami's headquarters located at 550 NW 42nd Avenue, Miami, FL 33126. Approximately 5% local travel is required to schools, community partner locations, and program events.

Equal Employment Opportunity

Big Brothers Big Sisters of Miami is an Equal Opportunity Employer committed to fostering a diverse, equitable, and inclusive workplace. We encourage applicants from all backgrounds to apply.

If you're excited about this opportunity but don't meet every qualification, we encourage you to submit an application. We recognize that valuable experience comes in many forms and are committed to considering candidates with diverse backgrounds and perspectives.