Program strategist

About the role On the SFDS Delivery team, our guiding principle is, “We say what we do, and we do what we say.” The program strategist will bring this principle to life in our interdepartmental work across permitting, grants, and other complex administrative processes. They will guide how technology and digital service delivery supports these processes for residents and staff. They will work with Digital Services product, design, and engineering teams to define our platforms and priorities in collaboration with department stakeholders. The program strategist will help our department partners use our platforms and systems to better deliver digital services. They will work to develop repeatable service and life cycle patterns that meet our partners’ and residents’ needs. The program strategist will work closely with the Delivery Director to define our program delivery playbook and related project management approaches. This playbook will: Define how we organize our work Set priorities Monitor progress Evaluate outcomes The program strategist will determine requirements for new systems and enhancements to existing systems. They will modify and document general system design. Working with our partner, they will review departmental workflows and consult with departmental personnel to develop proposals and plans for installing new or revised complex systems. They will organize work within and across projects to deliver for our partners and for San Franciscans. They will coordinate with other organizations or parts of Digital Services to accomplish our mutual goals, always centering the needs of San Franciscans. Desired skills Program delivery support: Proven ability to oversee and coordinate a wide range of projects and priorities toward specific outcomes. Research and data analysis: Experience analyzing and producing meaningful insights across qualitative and quantitative data. Relationship management: Demonstrated experience (professional or non-professional) in building and maintaining relationships and executing projects across multiple constituencies. Strong communication: Able to distill complex concepts and communicate them to stakeholders at all levels. Able to move between concepts and pragmatic next steps with ease, and bring others along with your thinking. Familiarity with emerging technologies and software Adept in systems analysis and design Expertise creating and documenting processes and departmental workflows that improve the way teams work. Experience in developing proposals and plans for installing new or revised complex systems. Experience coordinating with other agencies, units and vendors about new technical program requirements, product features, and system planning. Responsibilities Program strategy and management Support the Delivery Director, along with the rest of the leadership team in defining and measuring our team’s success, and monitoring progress evidenced by user research and data Oversee all aspects of interdisciplinary permitting and grants projects Monitor and engage with colleagues in various communications channels Coordinate the efforts of multi-disciplinary teams, including meetings and training Provide regular status updates to Delivery Director and other senior leadership in Digital Services Assist with various operational needs of the team, such as procurement, hiring, user research, etc. Navigate local, state, and national policies to ensure successful project delivery. Work to develop policies and/or recommendations that would help successful project delivery. Prepare clear strategies, with agreed outcomes and measurable project goals Stakeholder engagement Work cross-functionally across the City at all levels of seniority, within Digital Services, and other City Departments (i.e. legal, finance, policy, public affairs, etc) to achieve the team’s strategic goals and manage stakeholder concerns Manage the onboarding and offboarding of new partner departments as they begin to work with Digital Services Communicate our team’s vision with authority and credibility across and outside of government, locally and nationally Build communication channels and overcome barriers to information sharing across government Help our partners understand the value of human-centered design, digital services, and online communication Coordinate training, meetings, and materials for stakeholders as they modernize their services Technical skills Google Analytics, Amplitude or other metrics programs Proficiency conducting and analyzing user research Design software like Figma or Adobe Creative Suite (InDesign, PhotoShop, Illustrator) Project management tools like Trello or Jira Documentation experience with Confluence or Wikis Database management systems like AirTable, Coda or Quick Base Minimum qualifications Education: An associate’s degree in a relevant field from an accredited college or university OR it’s equivalent in terms of total course credits/units (like at least 60 semester or 90 quarter credits or units with a minimum of 20 semester or 30 quarter credits or units in a closely related field). Experience: 5 years in digital communications, product management, or digital program management. Substitution: Additional experience as described above may be substituted for the required degree on a year-for-year basis (up to a maximum of 2 years). 1 year is equivalent to 30 semester units or 45 quarter units with a minimum of 10 semester or 15 quarter units in computer science or a closely related field. Commitment to equity We believe that the act of researching and designing is never neutral, and that service access is a social justice issue. To make equitable services, we must engage with the wide range of people who rely on the San Francisco government, which involves conducting research in multiple languages, as well as engaging with community groups throughout the city. As a result, we’re looking for candidates who are passionate about evidence-based decision-making, who are dedicated to ethical and inclusive design, who are effective communicators and collaborators, and who are committed to the in-depth work required to drive lasting change within a large organization and complex service environment. About the team The San Francisco Digital Services team works across City departments to build user-centered digital services. Its mission is to make it easy for all residents to access the City’s 967 services online, from any device. Over the past five years, the team has grown and now supports a range of digital services, including sf.gov, the City’s new website. This site has been at the forefront of the City’s Covid-19 response and will replace more than 100 separate websites. Built with Accessibility and Equity as core design principles, it provides a consistent user-centered experience for all San Franciscans. Digital Services is at an exciting moment of change. Having established credibility and a track record of delivery, the team must now turn its attention to scaling. The team must scale its impact by empowering other departments to build services themselves, using platforms provided by Digital Services. Digital Services should become the source of standards, platforms, and microservices that allow the City to make services for residents accessible online. This will be achieved through training, support, standardization, shared platforms, and Citywide policies. Digital Services will make its platforms the easiest, fastest, most accessible, and most cost-effective way to build services. It will work with departments to ensure that platforms meet not only the needs of San Franciscans but make staff’s lives easier as well. Location: While this position can work remotely, you are expected to attend in-person meetings with departments in the City of San Francisco on a regular basis. The Digital Services office is located at 1275 Mission Street. Additional Information Information About The Hiring Process Conviction History Employee Benefits Overview Equal Employment Opportunity Disaster Service Worker ADA Accommodation Veterans Preference Right to Work Copies of Application Documents Diversity Statement Compensation: $ 117,936 - $148,382 annually CONDITION OF EMPLOYMENT : All City and County of San Francisco employees are required to be vaccinated against COVID-19 as a condition of employment. For details on how it is applicable to your employment, please click here . The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.