Programme Manager (12-Month Fixed-Term Contract)

Tryzens is an international digital commerce agency. Our mission is to accelerate client success and growth across all channels, leveraging our expertise, insights, and digital-first principles to deliver compelling experiences that delight and engage customers. We started in London and have since expanded operations to Melbourne, Sydney, Sofia, and Trivandrum, with 200+ team members serving 45+ international brands. We're looking for an experienced Programme Manager to own the end-to-end delivery of a large-scale, multi-workstream digital customer-experience transformation for a major Australian retail group. This isn't single-team project management - it's orchestration at scale. The programme spans a multi-brand eCommerce re-platform, order management and customer service, a native mobile app, and an extensive integration, martech and loyalty layer, delivered across onshore and offshore pods and multiple third parties. You'll sit within a three-part programme leadership team, owning the plan and the commercials, while partnering closely with a Programme Architect (technical direction) and an Client Principal (executive relationship). This role is for a fixed-term basis for 12 months, with the possibility of extension. What You'll Own Programme Delivery & Planning The integrated programme plan across all workstreams - scope, milestones, critical path, sequencing and interdependencies Orchestration of parallel workstreams so they mobilise, build, integrate and release in step Release, environment, cutover and go-live planning across brands and platforms Scaled hybrid (agile + waterfall) delivery across onshore and offshore teams and multiple vendors Commercial & Contract Management Programme budget, forecast, margin, revenue recognition and milestone-based invoicing Change control across scope, SOWs and change requests Input into opportunity development for programme extensions and new phases Governance, Risk & Assurance Programme governance — boards, steering committees, PMO, status reporting and decision logs RAID management across all workstreams, resolving cross-workstream dependencies before they block delivery Delivery quality through milestone quality gates and stage reviews Resource & Team Leadership Delivery leadership across workstream/project managers, delivery leads and PMO Resourcing, capacity and utilisation forecasting across onshore and offshore pods Coaching and developing project and workstream managers Stakeholder & Vendor Management Delivery relationships with client stakeholders, platform vendors and the broader martech/loyalty ecosystem Alignment across internal teams, client-side stakeholders and third parties 10+ years in programme/project management, including end-to-end ownership of large-scale, multi-workstream digital commerce or CX transformations (multi-million-dollar, multi-year, multi-vendor) A track record delivering enterprise programmes on modern commerce and CX platforms, with complex API-led integration, identity, customer-data and loyalty ecosystems Proven commercial ownership of programme P&L and margin — forecasting, revenue recognition, change control and SOW/contract management Deep experience running scaled hybrid (agile + waterfall) delivery across onshore and offshore teams and multiple third parties Strong governance discipline — programme boards, steering committees, RAID, benefits realisation and executive-grade reporting Fluency with enterprise delivery toolsets (MS Project / Smartsheet / Jira / Confluence) The presence to hold a large, complex, multi-workstream programme together — decisive, calm under pressure, and relentlessly outcome-driven A collaborative style that works cleanly alongside a Programme Architect and Client Principal an without blurring accountabilities Flexible working with hours that support life outside work. Hybrid by design: work from home, or from one of our offices when it suits you. Learning and development opportunities to help you grow your skills and career. Team social events to connect, celebrate wins, and have a bit of fun together. Two charity/volunteer days each year to support causes that matter to you. 25 days’ annual leave per year, plus a day off for your birthday. Tryzens Awards recognising the great work across our global teams. Access to our Employee Assistance Programme (EAP) for confidential support. Enhanced parental leave, including maternity and paternity benefits. More about Tryzens: http://tryzens.com/ We’re committed to creating an inclusive environment where everyone feels supported to do their best work. Tryzens is an equal opportunity employer. We consider every applicant without regard to gender (including gender identity, gender expression and gender reassignment), race (including colour, nationality, ethnic or national origin), religion or belief, marital or civil partnership status, disability, age, sexual orientation, pregnancy or maternity.