Programmer Analyst II

Pay Grade/Pay Range: Minimum: $62,800 - Midpoint: $81,700 (Salaried E10)

Department/Organization: 200721 - Enterprise Technology

Normal Work Schedule: Monday - Friday 8:00am to 5:00pm

Note to Applicants: Position is eligible for hybrid work subject to University policy.

Job Summary: The Programmer Analyst II designs, develops, supports, and codes low- to moderate-complexity software systems to support the administrative function of the University under moderate supervision. This may include departmental and moderately critical applications. Develops processes and web applications. Creates workflows. Installs, customizes, supports, and creates integrations for vendor-supplied software systems. Works on a team and collaborates with specific departments, colleges, and customers around campus. Supports their needs, troubleshooting and resolving issues, and responding to their questions and concerns in a timely manner.

Additional Department Summary: This intermediate-level position is a part of the IT Collaboration & Reporting team, which primarily supports and develops reporting infrastructure, as well as supporting collaborative, ticketing, and scheduling tools for campus use. The team develops reporting solutions utilizing tools such as Power BI, ARGOS, and Tableau; processes utilizing Atlassian’s Cloud Suite; and supports vendor-supplied software systems, including Visix Signage Suites and AxisTV, Zoom, MS Teams, and Titanium. This team also support Microsoft Fabric, UA's chosen data warehouse solution.

This position is expected to be both the primary and secondary support person for various applications and processes.

Required Minimum Qualifications: Master's degree; OR bachelor's degree and two (2) years of IT programming experience; OR associate's degree and four (4) years of IT experience to include two (2) years of IT programming; OR high school diploma or GED and six (6) years of IT experience to include two (2) years of IT programming.

Skills and Knowledge: Ability to effectively communicate, both verbally and in writing, and work with customer groups and users of varying degrees of technical ability and understanding. Ability to manage work tasks using Atlassian JIRA tickets and follow through to completion. Effective time management skills and ability to work on multiple projects simultaneously. Troubleshooting skills to independently learn of, analyze, track, and resolve issues. Ability to implement departmental third-party applications, analyzing installation and configuration documentation, to successfully install and take on support for an application. Base knowledge of managing Windows Server applications, including IIS management and configuration. Base knowledge of Linux commands.

Preferred Qualifications: Master's degree and one (1) year of experience in relevant IT fields, such as development and maintenance of software applications, relational database management systems, computer programming, web development, or system administration. Experience supporting moderately complex systems and troubleshooting application issues. Experience with working with customers, gathering and analyzing requirements. Understanding of relational databases. Experience writing and analyzing SQL queries and reports, preferably with Oracle, MS SQL, or MySQL. Experience analyzing table data structures and patterns in the data to gain insights. Experience with ETL tools and data management principles. Experience supporting or working with higher education and University of Alabama administrative applications and tools, such as Zoom, Atlassian Cloud Suite, or reporting tools such as Power BI, ARGOS, Tableau, and Crystal Reports. Experience with advanced BI analytic concepts, including OLAP, data warehousing, data lakes, scaling and performance tuning, and dashboard design.

Background Investigation Statement: Prior to hiring, the final candidate(s) must successfully pass a pre-employment background investigation and information obtained from social media and other internet sources. A prior conviction reported as a result of the background investigation DOES NOT automatically disqualify a candidate from consideration for this position. A candidate with a prior conviction or negative behavioral red flags will receive an individualized review of the prior conviction or negative behavioral red flags before a hiring decision is made.