Project and Change Manager – Non-Financial Risk – Central Controls Office | S3 | RBB - Central Controls Office | Milton Keynes | Internal Mobility

Project and Change Manager – Non-Financial Risk – Central Controls Office | S3 | RBB - Central Controls Office | Milton Keynes | Internal MobilityCountry: United Kingdom

IT STARTS HERE

Santander (www.santander.com) is evolving from a global, high-impact brand into a technology-driven organisation, and our people are at the heart of this journey. Together, we are driving a customer-centric transformation that values bold thinking, innovation, and the courage to challenge what’s possible.

This is more than a strategic shift. It’s a chance for driven professionals to grow, learn, and make a real difference.

Our mission is to contribute to help more people and businesses prosper. We embrace a robust risk culture and all our professionals at all levels are expected to take a proactive and responsible approach toward risk management.

THE DIFFERENCE YOU MAKE

The Central Controls Office is looking for a Project and Change Manager based out of Milton Keynes, Unity Place.

As a project and change manager working in the Strategy & Business and Management pillar you will play a key role in ensuring projects (change initiatives) meet objectives on time and on budget by ensuring the Implementation of change is delivered smoothly and utilises the Santander methodology. You will also focus on the people side of change, including changes to business processes, systems and technology, job roles and organisation structures.

Your primary responsibility will be creating and implementing change management implementation plans that ensure successful delivery, maximise employee adoption, usage and minimise resistance to change. You will be working closely with senior stakeholders across the Central Controls Office and other areas of the business.

We’re shaping the way we work through innovation, cutting-edge technology, collaboration and the freedom to explore new ideas. To succeed in this role, you will be responsible for:

• Support and deliver complex, bank-wide transformation initiatives across Non-Financial Risk
• Translate strategic intent into executable programmes, shaping scope, sequencing and benefits rather than simply “running the plan”
• Align the implementation strategies by selecting the right approach, prioritising aspects of the work, balancing conflicting demands and managing Business IT and Operational areas so as to achieve the benefits identified
• Provide key stakeholders with timely assessment of project and change performance
• Develop, maintaining, and managing risk within the team for each assigned project
• Ensuring timely and consistent communication to stakeholders on progress, impacts, and changes associated with management of the change

WHAT YOU’LL BRING

Our people are our greatest strength. Every individual contributes unique perspectives that make us greater as a team and as an organisation. We’re enabling teams to go beyond by valuing who they are and empowering what they bring.

The following requirements represent the knowledge, skills, and abilities essential for success in this role. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Professional Experience

• Excellent critical thinking and analytical capability — able to: (Required)

o Deconstruct complex problems into root causes

o Proven ability to ask the right questions not just provide answers

• Great judgement — knowing when to escalate, when to simplify, and when to push back (Required)
• Knowledge and experience of implementing change management principles, methodologies and tools (Required)
• Proven experience of project management approaches, tools and phases of a project life-cycle (Required)
• Demonstrated organisational skills, ability to prioritise tasks and manage time
• efficiently while maintaining attention to detail (Required)
• A great understanding of IT with the ability to interpret complex technical projects (Required)

Hard Skills

• Change management methodologies, principles and implementation planning (Required)
• End-to-end project lifecycle management, including initiation, planning, delivery, governance and closure (Required)
• Project planning, milestone tracking and dependency management (Required)
• Risk, issue, assumption and dependency management, including maintaining RAID logs (Required)
• Stakeholder analysis, impact assessments and change-readiness assessments (Required)
• Benefits identification, tracking and realisation (Required)
• Project governance, status reporting and escalation management (Required)
• Ability to interpret complex IT projects, technical requirements and system dependencies for non-technical stakeholders (Required)
• Proficiency in project and change management tools, such as Microsoft Project, Jira, Confluence, SharePoint or equivalent (Preferred)
• Experience of process mapping, requirements gathering and business analysis techniques (Preferred)

Soft Skills

• Critical thinking and structured problem-solving, including root-cause analysis (Required)
• Sound judgement and decision-making, with the confidence to escalate, simplify or constructively challenge where appropriate (Required)
• Great stakeholder management and influencing skills across technical, operational and senior leadership teams (Required)
• Clear written and verbal communication, with the ability to translate complex information into concise, actionable messages (Required)
• Great organisational, prioritisation and time-management skills, with close attention to detail (Required)
• Adaptability and resilience when working through ambiguity, competing priorities and changing requirements (Required)

WE VALUE YOUR IMPACT

At Santander, your contribution matters. We recognise the difference you make every day, and we make sure you feel valued, supported and rewarded in return.
Here, recognition goes beyond pay. It’s about the pride you feel in your work, the impact you have on customers and communities, and the opportunities you have to grow and thrive — personally and professionally.

Salary Range:

£55,167.00 - £82,751.00 per annum (depending on experience)

This salary range represents the expected remuneration for the role. Annual salary is based on a standard 35-hour working week. Actual salary offered will depend on skills, experience, qualifications and location.

• Competitive rewards that reflect the real impact you make and the value you bring.
• Wellbeing that goes beyond work — we work with a range of wellbeing partners across our 4 pillars of wellbeing (physical, mental, social and financial) to give you access to a suite of apps, discounted gym and fitness access, weekly online classes, flexible healthcare and mental health support.
• Support for every life stage — from menopause and pregnancy to parenthood and beyond, with enhanced family leave, childcare options and tailored wellbeing support.
• Time to give back through volunteering opportunities that let you make a difference in the communities we serve.
• Global growth opportunities to shape your career, learn new skills and explore what’s possible across our international network.

Ready to be recognised? It starts with you.

LOCAL COMPLIANCE

At Santander, we’re proud to be an inclusive organisation that provides equal opportunities for everyone — regardless of age, gender, disability, civil status, race, religion or sexual orientation.

We’re committed to creating a recruitment experience that’s accessible, fair and welcoming for all candidates.

We want our people to thrive — at work and at home — while delivering the best outcomes for our customers and supporting each other to grow.

To make this possible, our roles are site-based with a hybrid working pattern, where colleagues are expected to attend the office at least 12 days per month (pro-rata for part-time roles).

When applying, please consider the travel distance, time and cost to your chosen office location(s).

IMPORTANT INFORMATION FOR INTERNAL APPLICANTS:

SECONDMENT OR FTC ROLES:

• If you are currently employed by Santander UK plc on TSB Legacy terms and choose to apply for this Santander fixed term vacancy, please be aware that, if successful, you will move onto full Santander terms and conditions of employment and will no longer be part of the TSB Legacy population with effect from the start date of your new role. Please also note that if the role you accept is a secondment role, this change will also apply to your substantive/home role (i.e. the role to which you would normally return at the end of your secondment): you will no longer be TSB Legacy for either your secondment role or your substantive/home role with effect from the start date of the secondment role. If you have any questions about what this means, you should raise them during the application process or log a ticket with Ask HR.

• If you are currently employed by TSB and the role you accept is a secondment role (rather than a fixed term contract), this will not impact the terms and conditions of your substantive/home role (and you will remain employed by TSB on your current terms and conditions until your employment transfers to Santander under TUPE).

WHAT TO DO NEXT

If this sounds like a role you are interested in, then please apply.

For further Guidance please visit Internal Mobility - Candidate Guidance.

If you want to know more about the opportunity:

Please contact: Kelly-ann Simpson – Kelly-ann.Simpson@santander.co.uk

The Santander Way

Santander is evolving from a global, high-impact brand into a technology-driven organization, and our people are at the heart of this journey. Together, we are driving a customer-centric transformation that values bold thinking, innovation, and the courage to challenge what’s possible.

This is more than a strategic shift. It’s a chance for driven professionals to grow, learn, and make a real difference.

Our mission is to contribute to help more people and businesses prosper. We embrace a strong risk culture and all our professionals at all levels are expected to take a proactive and responsible approach toward risk management.

Ready to make it happen?

It starts with you. It starts here.