Project Coordinator

About the Company:

Omrics Global delivers IT Managed Services designed for global scale and reliability. The company simplifies complex, distributed infrastructure through precise technical logistics and proactive 24/7 support. Backed by a rigorously vetted network of 2,500+ field engineers across 1,000+ global sites, Omrics Global serves some of the world’s most demanding enterprises. Clients benefit from a single, accountable point of contact and a service model that functions as an extension of their own teams. The organization is committed to ensuring critical operations remain uninterrupted and consistently optimized.

Role Description:

The IT Project Coordinator is a full-time, remote role responsible for overseeing day-to-day service delivery activities for assigned clients and projects. This position coordinates work orders, schedules field engineers, tracks progress, and ensures services are delivered on time and according to agreed standards. The coordinator communicates regularly with customers and internal teams to clarify requirements, resolve issues, and provide status updates.Daily tasks include monitoring service tickets, verifying documentation and reports, escalating risks when needed, and following up to confirm successful completion. The role also involves analyzing service performance, capturing feedback, and contributing to continuous improvement of processes and customer experience.

Key Responsibilities:

• Coordinate day-to-day work orders and dispatch/schedule field engineers globally.
• Monitor active service tickets to ensure timely execution and SLA compliance.
• Act as a main point of contact for clients, providing clear updates and resolving blockers.
• Verify technical documentation, closeout reports, and deliverables from the field.
• Analyze performance metrics and capture feedback to optimize delivery workflows.

Qualifications and Skills:

• Service Delivery & Support: Strong coordination and customer service skills to manage ongoing enterprise engagements smoothly.
• Customer Satisfaction: Proven focus on client success, with the ability to build trust and manage expectations.
• Analytical Skills: Solid data-driven mindset and sharp attention to detail to review performance trends and review reports.
• Communication: Exceptional written and verbal English communication skills for collaborating with global customers, engineers, and internal management.
• Tools: Proficiency with IT ticketing systems, ITSM/CRM platforms, collaboration tools, and basic productivity software (e.g., Excel, Google Sheets and SmartSheets).
• Adaptability: Ability to work independently in a remote environment, multi-task, and manage changing priorities effectively.

Requirements:

• Education: Bachelor of Business Administration (BBA), BSCS, IT, Management, or a related field is preferred (or equivalent practical experience).
• Location: Must be based in the Rawalpindi / Islamabad (RWP/ISB) region.
• Flexibility: Ability to adapt to different international time zones and operational shifts.
• Experience: Previous experience in IT services, managed services, PMO support, or technical operations coordination is highly preferred.