Job Description

This position is for a Project Coordinator to assist the State of Michigan Project Management Office supporting the Center for Shared Solutions Call Center Support division. This role, as part of the DTMB Enterprise Portfolio Management Office (EPMO), works closely with Project Managers and MiECC leadership in the successful delivery of Call Center Solutions.

The candidate must be comfortable working in a fast paced, multi-project deployment environment supporting other Project Managers.

Job Duties

Utilize the State of Michigan’s Project Portfolio Management Tool (Clarity) to prepare project schedules, assign resources and manage budgets.
Prepare information for presentations geared to various audiences ranging from executives, managers, and project team members.
Accountable for monitoring, controlling, and communicating project progress by actively managing the cost, schedule, scope, resources, quality, and risks.
Accountable and responsible for clear, timely, and accurate communications with stakeholders, particularly the project sponsors, project team members, and project managers
Responsible for providing leadership and fostering collaborative participation between the technical and business teams by
obtaining consensus and gaining commitment.
Responsible for working with the project team members to develop and maintain the following key SUITE Project Management Methodology (PMM) deliverables throughout the project lifecycle: o Project Charter - Project Schedule – Project Budget - Communication Plan- Project Status Report - Risk and Issue Management Plans - Change Requests - Project Close down Summary
Responsible for ensuring the project adheres to the SUITE PMM and System Engineering Methodology (SEM), including appropriate and timely transitions through the stages and phases of the project lifecycle.
Responsible for facilitating and enforcing the Change Management process (Change Requests) when the project deviates from the approved scope, schedule, or budget. This includes ensuring all Change Requests have appropriate approval before action is taken or information is updated.
Responsible for creating project Corrective Action Plans (CAP) when necessary for projects in yellow or red status.
Responsible for understanding the project benefits and the impact of change requests to the benefits business cases.
Responsible for ensuring related project artifacts are updated accordingly.

Requirements

2+ years:

Working as a Project Coordinator.

Call Center Technologies

Call Center Support

Desired Skills

Previous CX1 experience
PM certifications

Minimum Education

Associate's Degree

Location

Local candidates: Must reside within 90-miles of Lansing, MI at the time of submission.
Hybrid work schedule: NO REMOTE ONLY OPTION. Will need to be onsite from day 1, two days a week.
Working hours Monday-Friday, approximately 8:00 a.m. to 5:00 p.m.

Additional Requirements

Must be authorized to work in the United States; We are unable to offer sponsorships at this time
Must undergo a background check and drug screening for employment.

Employment Terms

This is a W2 position
40 hrs per week
HYBRID schedule - NO REMOTE ONLY OPTION. Will need to be onsite from day 1, two days a week.

About Zenfreed

At Zenfreed, we are more than an IT company. We bridge the gap between people wanting to do the work they were meant to do and organizations needing the right talent.

We are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.

Benefits

We understand a comprehensive benefits package is crucial to employment satisfaction. We offer medical, dental and vision coverage options for all employees.

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