Project Coordinator 9.26

This role requires an individual with strong interpersonal and organizational skills to work in an office environment. This position is the key interface for customers and program Trade Ally’s to interface with utility energy efficiency programs.

I. JOB TITLE

Project Coordinator – must be a New Jersey resident.

II. JOB DESCRIPTION

This role requires an individual with strong interpersonal and organizational skills to work in an

office environment. This position is the key interface for customers and program Trade Ally’s to

interface with utility energy efficiency programs.

Key Requirements:

• Actively listen to customer needs and goals and appropriately describe and promote the program

that meets the customer’s goal.

• Work with pre-qualified leads to generate and schedule appointments where appropriate.

• Assist customers and contractors with the application processes for market-based

programs.

• Perform a desk-top eligibility review and aid building decision makers in identifying next

steps.

• Refer callers directly to appropriate team members when it is clear they are the next step in

the process.

• Accurately log all calls in CRM so team has access to the latest interaction with

building.

• Complete all commitments offered to customers in a timely manner, i.e. call backs, application

referral, email responses, etc.

• Identify and resolve customer issues with professionalism and with the collaboration of

cross-functional team members as appropriate.

• Perform the assigned duties with minimal supervision but also work in a team problem solving

environment.

• Follow all policies and guidelines set by company.

• Maintain confidentiality regarding company and participant information.

• Excellent communication (both verbal and written), customer service and phone skills,

organization, grammar, and spelling skills.

• Must be able to prioritize and work both independently and as part of a team.

• Ability to work well under pressure in time-critical situations, be productive and

self-motivated during slow periods.

• Intermediate experience in MS Word, Excel, PowerPoint, and Access

• Bilingual (English/Spanish)

III. DESIRED Requirements

• Customer-centric mindset

• 2+ years of relevant experience

• Enthusiastic about making a difference.

• Love collaborating and working with people.

• Great oral and written communication skills (talking and listening)

• Adaptive learner who is eager to improve professional skills.

• Ability to actively listen and take initiative to seek actionable solutions to customer

goals.

• Flexible with the capacity to thrive in a high-change business environment.

• An action-oriented and results-driven individual who likes to be the one-stop solution or

advisor for customers.

• Experience in inside/outside sales or appointment setting is a plus

IV. EXPERIENCE & EDUCATION

• Minimum of 7 years’ experience in administrative services

• Associates degree from an accredited college in a related discipline, or equivalent

experience

V. TYPE (FULL TIME/PART TIME)

Full Time

VI. WORK LOCATION

There will be a blend of onsite and remote work. Candidate will be required to travel to local New

Brunswick, NJ marketing events and conferences as required. Candidate will be required to be in the

office bimonthly (average) at the TRC NJ office located at 317 George Street, Suite 520, New

Brunswick, NJ 08901.

NOTE: Candidate must be a New Jersey Resident and reside in New Jersey.

VII. WORK SCHEDULE

a. Project Coordinator will work 40 hours a week.

b. Any hours over 40 hours a week must be preapproved in writing from direct Supervisor/Manager.

VIII. SHIFT (FIRST, SECOND, THIRD)

First Shift

IX. BACKGROUND CHECK/DRUG TEST

The candidate must pass the following items:

A. Criminal court/history records search for the past seven (7) years at the county/counties of

residence, state(s) of residence and federal (or outside of US equivalent) levels for felony and

misdemeanor

B. Verification of social security number death master search or equivalent verification if outside

the United States (country specific) with address history

C. Motor vehicle records search for violations over the past seven (7) years

D. Multi-state sex offender registry search

E. Government (Terrorist) Watch Lists

F. Employment verification (last seven years)

G. Education verification (highest degree)

H. Professional license and/or certification verification (if applicable to position requirements)

I. Credit profile, including Bankruptcy & Liens

J. Media search

K. Non-DOT 4 panel drug test.