Project Coordinator I

Whether it is our cutting-edge technology solutions, collaborative team environment, or commitment to our communities at WIN Technology, Connections Matter.

What connections matter to you? Here at WIN Technology, we connect the Midwest to the globe, communities to life-enhancing services, and our employees and clients to the things that matter to them most. As the only Midwest IT Services provider backed by a wholly owned fiber network, we are growing fast and continuously invest in innovative new offerings and improved services that will help our clients stay ahead of the curve. Every day is filled with opportunities to create solutions and provide meaningful business value for our clients across multiple industries including healthcare, finance, manufacturing, and more.

Our culture is fueled by twenty-nine “WIN Ways” that connect us to each other with a set of values and practices that we live each day. We enjoy challenges, solving problems, working hard, and having fun. Because we want everyone to feel connected to our culture and have the opportunity to work remotely, we offer a well-balanced hybrid approach to togetherness. We encourage our employees to pursue personal and career growth through development programs including leadership training, educational reimbursement, and certifications. While we are highly team oriented, we also recognize and celebrate individual contributions. We embrace a diversity of backgrounds, cultures, and ideas to make our teams even stronger as we grow. By connecting to our communities through volunteering and outreach, we proudly contribute to a wide variety of organizations including Special Olympics, Girls Who Code, United Way, and Feed My People. All employees receive 16 hours of volunteer time off each year, allowing them to give back to the organizations and causes that matter to them most.

WIN Technology – Connections Matter.

Position Summary:

The Project Coordinator I position is a customer-facing delivery professional responsible for coordinating multiple telecommunications service implementations from order acceptance through successful service delivery. This role is ideal for an experienced coordinator, planner, scheduler, or operations professional who thrives in a fast-moving environment, enjoys bringing structure to complex work, and takes pride in keeping customers and internal teams informed and aligned.

You will independently manage a portfolio of concurrent customer orders and projects, coordinating timelines, dependencies, resources, vendors, documentation, and customer communication. You will partner closely with Sales, Engineering, Operations, outside providers, and customers to identify risks, remove roadblocks, maintain accurate information, and keep commitments moving forward.

Success in this position requires strong organization, professional communication, sound judgment, attention to detail, and the ability to continuously reprioritize as customers’ needs and business conditions change.

Primary Responsibilities:

Own the Plan & Priorities

• Manage multiple customer implementations simultaneously from signed order through service delivery
• Establish and maintain delivery milestones, projected completion dates, dependencies, and priorities
• Adjust plans as conditions change while keeping stakeholders informed
• Collecting information from customers, Sales, Operations, Engineering, and Outside Plant, and determining and verifying projected delivery dates

Coordinate the Work

• Partner across Sales, Engineering, Operations, Outside Plant, accounting, carriers, and outside providers
• Coordinate equipment, resources, installations, turn-ups, upgrades, changes, and disconnects
• Proactively identify dependencies and follow up on actions required to keep work moving

Lead Customer Communication

• Serve as a consistent point of contact for customers
• Lead kickoff and status meetings, provide clear written updates, communicate changes and risks, establish expectations, and ensure customers understand what happens next and when

Drive Accuracy & Follow-Through

• Maintain accurate CRM, circuit, milestone, and customer documentation
• Verify information before advancing work
• Track commitments through completion, escalate risks appropriately, support billing reconciliation, and contribute to departmental performance metrics
• Perform any additional job-related duties needed to help drive our vision, fulfill our mission, and provide our members with industry leading customer service

Qualifications:

• 3+ years of experience in project coordination, planning, scheduling, service delivery, operations coordination, customer implementation, telecommunications, construction coordination, logistics, or a similarly fast-paced environment
• Demonstrated ability to independently manage multiple concurrent priorities, deadlines, and stakeholders
• Strong organizational skills with a track record of following commitments through completion
• Professional written and verbal communication skills, including experience communicating directly with customers or business partners
• Ability to identify risks, dependencies, missing information, and potential delays before they impact delivery
• Confidence coordinating work across multiple departments without having direct authority over the people performing the work
• Strong attention to detail and commitment to maintaining accurate operational and customer information
• Ability to prioritize and reprioritize effectively when circumstances change
• Comfortable learning technical concepts, systems, terminology, and workflows
• Experience with CRM, project management, scheduling, ERP, ticketing, or similar business systems preferred
• Telecommunications experience is valuable but not required for candidates with strong transferable coordination experience

Work Conditions/Equipment:

Most work is done indoors. The role involves typical office activity, occasional lifting of up to 30 pounds, and use of office and computer equipment. Occasional local or regional travel may be required.