Project Coordinator, Practice Transformation

At Doctors of BC our vision is to promote a social, economic, and political climate in which members can provide the citizens of BC with the highest standard of health care, while achieving maximum professional satisfaction and fair economic reward.

Together, we make a difference so our doctors can make theirs. Join us today!

THE JOB: Project Coordinator, Practice Transformation

The starting salary range falls within the minimum to mid-point of the salary range.

Starting Salary Range: $57,6160 - $71,450

Reporting to the Senior Manager, Practice Transformation, the Project Coordinator supports a diverse portfolio of projects and initiatives aligned with the annual FPSC work plan.

The role coordinates the planning, implementation, and ongoing maintenance of Practice Transformation projects and initiatives, including resource and tool development, operational processes, vendor relationships, pilots, and continuous improvement activities. The Project Coordinator supports project initiation and implementation, tracks activities and deliverables, and develops documentation and reporting to help ensure work plan commitments are met.

This role works with a range of internal and external partners and represents Practice Transformation in day-to-day interactions. The role requires a highly organized, proactive, and people-oriented individual with strong coordination, documentation, communication, and relationship-management skills, and a commitment to providing excellent service.

WHAT SUCCESS LOOKS LIKE

Analytical Thinking (I):

• Coordinates information gathering and reporting, reviews trends and compares to expectations.
• Defines priorities within performance objectives and prioritizes multiple issues and opportunities.
• Conducts research to define problems and prepares responses to anticipated questions.
• Anticipates issues that are not readily apparent, identifies root causes and effects, and considers the possible outcome of potential solutions.
• Reports and identifies areas that need guidance in order to resolve complex issues.

Building Relationships (I):

• Establishes and maintains relationships and partners with others to achieve expectations.
• Shares information and readily determines to whom to go for relevant information.
• Seeks occasional assistance and feedback in the problem solving process.

Problem Solving (I):

• Applies problem-solving methodologies and tools to diagnose and solve problems.
• Shows empathy and objectivity toward individuals involved in the issue.
• Analyzes multiple alternatives, risks, and benefits for a range of potential solutions.
• Recommends resource requirements and collaborates with impacted stakeholders.

Thoroughness (A):

• Identifies potential areas of conflicting priorities and vulnerability in achieving standards.
• Reviews department’s progress against established goals, objectives, service level targets, and project milestones.

• Supports others in achieving deliverables by efficiently allocating resources and providing common organizing systems, techniques, and disciplines.
• Maintains a proactive work review and approval process prior to assignment completion.
• Solicits internal and external customer evaluation of performance and devises measures for improvement.

Communication For Results (I):

• Conducts discussions with and writes memoranda to all levels of colleagues and peer groups in ways that support troubleshooting and problem solving.
• Seeks and shares relevant information, opinions, and judgments.
• Handles conflict empathetically.
• Explains the context of interrelated situations, asks probing questions, and solicits multiple sources of advice prior to taking action when appropriate.

Doctors of BC Team Member: Approaches work with a collaborative spirit recognizing we are better together. Embraces change, provides excellence in service and is accountable for their results and helping others achieve theirs. Does the right thing, not the easy thing. Speaks openly and honestly to tackle tough challenges and enrich relationships. Balances hard work with fun and is genuinely friendly and committed to other’s wellbeing.

WHAT YOU BRING

• An undergraduate degree or a specialized post-secondary diploma in a related field with up to two years of related experience, or an equivalent level of related work experience in lieu of post-secondary education.
• Detailed knowledge of the BC health care system, issues, and trends is preferred.
• Public engagement training, project management, and/or change management training and experience is an asset.
• Excellent written and oral communication skills, with experience in creating formal documents, and proven ability to develop clear and concise communication.
• Adept at balancing major concurrent tasks and projects, and working with internal and external parties in a coordinated manner.
• Strong problem-solving skills are required as problems and opportunities arise from broad internal or external issues and events. Problems are both operational and strategic and may require the integration of knowledge from several disciplines or areas of expertise.
• Demonstrated experience in utilizing and developing databases for tracking team activities and projects.
• Excellent interpersonal, written, and verbal communication skills. Able to represent the department with a high level of professionalism.
• Proven ability to respond to a wide variety of issues and deal with ambiguity and conflicting demands.
• Ability to work with diverse groups with differing interests and motivations, as activities and recommendations may have a wide-ranging impact on client groups.
• Proven ability to collaborate critically with peers inside and outside the organization to achieve success.
• Demonstrated proficiency with PC based software, particularly Microsoft PowerPoint, Word, Excel, and Outlook. Experience with Zoom and cloud-based document storage tools is preferred.
• While the role is primarily remote, proximity to Vancouver is preferred due to the requirement to support some in-person meetings at the Doctors of BC office.

Doctors of BC thanks all applicants; however, only those selected for an interview will be notified.

Doctors of BC recognize the pervasive and ongoing harms of colonialism faced by Indigenous peoples and that these harms include the widespread systemic racism against Indigenous peoples in BC's health system. Physicians have a significant role to play in addressing the health disparities that exist between Indigenous and non-Indigenous patients, and Doctors of BC is committed to continuing to advance reconciliation and address and eliminate racism in health care.

Doctors of BC celebrates diversity, challenges inequality and is committed to sustaining an inclusive and diverse community. We seek qualified applicants who share our commitments to equity, diversity and inclusion, and truth and reconciliation. We especially welcome applications from persistently and historically oppressed groups, including Indigenous (First Nations, Métis or Inuit) peoples, members of racialized communities, persons with disabilities, women, gender-diverse, and persons who identify as 2SLGBTQ+.

We acknowledge that the land Doctors of BC operates and supports physicians from is the traditional territories of the Coast Salish peoples including the Musqueam, Squamish, and Tsleil-Waututh Nations whose historical relationship with the land continues today. For Doctors of BC, acknowledging the land is an expression of cultural humility that involves recognizing our commitment to support the provision of culturally safe care to First Nations, Inuit, and Métis people in BC.