Project Implementation Manager and Support Lead

Job Description This is a remote position. At Madiff, we connect top IT talent with cutting-edge companies through remote Agile teams and nearshore outsourcing. With operations in Poland, Portugal, France, and the UK, we specialize in AI, DevOps, and Cybersecurity – supporting industries like Telecom, Banking, and Hi-Tech. Are you an experienced Project Implementation Manager with a passion for driving enterprise-wide tool adoption and stakeholder engagement? We are looking for a Project Implementation Manager & Support Lead to join our client’s team in the financial services industry. Responsibilities: Lead onboarding and adoption of Planview Portfolios , ensuring compliance with governance and reporting standards Provide hands-on PPM support , including access setup, data validation, and configuration checks Monitor portfolio setup and data integrity against governance rules Coordinate with Tech Leads, Portfolio and Ops teams to identify blockers and drive tool adoption Facilitate office hours, walkthroughs, and training aligned with system behaviour Own the onboarding and support tracker – monitor access issues, recurring questions, and lessons learned Reinforce time logging standards and ensure reporting deadlines are met Collect user feedback and support backlog prioritisation for future releases Identify and empower team champions to ensure smooth handovers between onboarding waves Requirements 5+ years of experience in project portfolio management, program coordination, or enterprise tool implementation Proven experience in rollout, configuration, and adoption of PPM tools (Planview, Clarity, Workfront, Jira Align) Strong knowledge of time tracking, project intake, and portfolio reporting processes Excellent communication, facilitation, and stakeholder engagement skills with senior leaders Ability to manage competing priorities in a fast-paced environment Nice to Have: Experience leading enterprise-wide PPM implementations and acting as a Product Owner or liaison Familiarity with Agile, hybrid, and waterfall delivery models Knowledge of CapEx tracking, resource forecasting, and prioritisation in FinTech or large enterprise settings Benefits Remote work in Poland Full-time engagement, aligned with standard Polish business hours International exposure in a leading financial services environment Comprehensive medical care