Project Lead

Runs client engagements day to day across all service lines, from signed SOW to close. Serves as the go-to partner for clients and for the trainers, assessment leads and coaches who deliver our work. Owns program planning, materials preparation and quality control, Candorly assessment coordination, virtual session hosting and engagement close-out, so facilitators focus on delivery and clients have a seamless experience.

KEY RESPONSIBILITIES

Success in this role requires proactive engagement management, strong organizational skills, attention to detail, and reliable communication with clients and partners.

Project Initiation & Planning:

• Take ownership of client engagements at handoff from business development, across training, Candorly assessments and coaching.
• Build project timelines, set milestones and materials due dates, and track progress in Monday.com and other project systems.
• Confirm program details, facilitators and resources; create delivery plans, calendar invites and Zoom links.
• Set up project tools and platforms, including Dropbox folders, time tracking and Candorly assessment configuration.

Client & Stakeholder Communication:

• Serve as the day-to-day point of contact for clients from kickoff through close-out.
• Lead onboarding and prep calls, and capture notes and customization briefs.
• Brief trainers, assessment leads and coaches so they arrive prepared, and coordinate coach availability.
• Send regular status updates, reminders and logistics communications so clients always know what is next.

Quality & Materials Management:

• Prepare and quality-check program materials, including decks, workbooks, fillable PDFs and CLE packets.
• Review client data and imports for accuracy before launch.
• Draft and prepare assessment reports, and deliver reports and agendas ahead of client meetings.
• Escalate new content and key decisions to the Deal & Client Owner for approval.

Delivery Support & Risk Management:

• Host virtual sessions on Zoom, including polls, breakouts and recordings.
• Coordinate kickoff webinars and client kickoff calls.
• Monitor participation and completion, manage deadlines and extensions, and resolve issues before they affect delivery.
• Track DISC and assessment progress and deliver reports on time.

Project Close-Out & Continuous Improvement:

• Debrief clients and review survey results.
• Coordinate recording edits and deliver final recordings within two days.
• Release and file final reports, provide attendance reports, and archive project records.
• Identify process gaps and automation opportunities, and help improve how we deliver as we grow

KEY KNOWLEDGE & SKILLS

This role requires strong project coordination, client communication and organizational skills across multiple concurrent engagements.

• 5+ years of project, program or client delivery coordination, ideally in training, L&D or professional services
• Master's Degree in Business or PMP Certification preferred
• Razor-sharp attention to detail and a high bar for quality
• Monday.com or similar project management platform knowledge
• Interest in joining a high-performing team where your individual work creates an impact on the whole company
• Experience hosting virtual sessions on Zoom
• Proficiency in PowerPoint, PDF tools and Google Workspace
• Clear, warm communication with clients, trainers and coaches
• Ability to coordinate contractors and partners without direct authority
• Experience with assessment or survey platforms, 360 feedback or DISC a plus

ABOUT THE COMPANY

Fringe Professional Development is a leadership training and coaching company. Fringe is a leader in the legal industry and serves a variety of other professional services industries. For nearly 10 years, Fringe has partnered with organizations to develop better leaders, stronger teams, and healthier cultures. Today, Fringe delivers these outcomes via facilitated training programs, group and 1:1 coaching, DISC assessments, and Candorly, our proprietary 360 and upward feedback platform.

We are a small, remote team that runs on curiosity, generosity, candor, and a high bar for our performance, all in service of an exceptional client experience. Everything we deliver is intentionally detailed, polished, and useful, and that starts behind the scenes with our delivery team.

WHY JOIN FRINGE?

• Fully remote, full-time role on a small team where your work is visible from day one
• Real growth opportunity in a company that is scaling its programs, platforms, and client base
• Hands-on exposure to every service line, from training and coaching to Candorly assessments
• Meaningful work helping organizations develop more human skills