Project Manager

Job Description 1. Role Purpose The Project Manager is the strategic bridge between client business objectives and technical execution. You will lead high-impact implementations across the Zoho One ecosystem, transforming fragmented business processes into unified, automated workflows. This role requires a "consultative" mindset—you aren't just managing a timeline; you are architecture a solution. 2. Key Responsibilities Phase A: Discovery & Solution Design Business Analysis: Lead deep-dive discovery sessions to audit current client "as-is" processes. The BRD Protocol: Translate complex requirements into a formal Business Requirement Document (BRD) . You are responsible for securing the client’s signature on the BRD before any implementation begins to ensure scope alignment. Gap Analysis: Identify where standard Zoho features meet requirements and where custom Deluge scripting or Zoho Creator apps are necessary. Phase B: Project Lifecycle Management Timeline Governance: Own the business day project lifecycle, ensuring every milestone—from license activation to Go-Live—is met. Resource Coordination: Manage internal developers and consultants to ensure technical tasks (blueprints, canvas designs, and automation) align with the project roadmap. Stakeholder Communication: Act as the primary point of contact for C-level executives, providing transparent status reports and managing expectations regarding "Scope Creep." Phase C: Technical Oversight & Integrations Zoho One Mastery: Supervise implementations involving Zoho CRM, People, Recruit, Books, Marketing Automation and other Zoho applications. Data Migration: Oversee complex data migrations from legacy ERP/CRM systems, ensuring data integrity and mapping accuracy. Integration Management: Coordinate technical setups for third-party services, specifically WhatsApp Business API , SMS gateways, and multi-currency financial configurations. Phase D: Quality Assurance & Delivery Milestone Reviews: Lead the 1st, 2nd, and 3rd Customer Review sessions to demonstrate progress and gather feedback. User Acceptance Testing (UAT): Design and execute a UAT phase , managing the "bug-fix" cycle and ensuring client sign-off. Training & Adoption: Conduct "Train-the-Trainer" sessions to ensure high user adoption post-launch. Requirements Experience: 3 years in Project Management in Zoho or similar eco systems. Technical Proficiency: *Expert knowledge of Zoho One (CRM, Finance, HR, and Workplace suites). Understanding of API logic and how the WhatsApp Business API interacts with Zoho. Familiarity with Deluge logic (you don’t need to code, but you must know what is possible). Education: Bachelor’s degree in Business, Commerce, or IT. PMP or Agile certification is highly a plus. Languages: Native-level Arabic and Professional-level English are required for client interactions in the UAE, KSA and Egypt. Benefits ? Regional Exposure: Work on diverse projects across Egypt and the UAE. ? Zoho Certification Support: We pay for your exams and training. ? Flexible Work: Hybrid or remote options available. ? Success Bonuses: Earn more when your projects cross the finish line. ? Career Pathway: Clear opportunities to move into Senior Architecture or Management roles.