Project Manager

Job Description:

We are hiring a full-time Project Manager to support a long-standing POS and payment services company. This role is heavily focused on keeping the day-to-day office running, managing customer communication, staying on top of internal tickets, supporting onboarding, and making sure issues actually get resolved. This is not a role for someone who needs to be constantly checked on. The ideal candidate is proactive, independent, trustworthy, and comfortable taking ownership of day-to-day operations. You’ll communicate directly with customers, including customers who may be frustrated or experiencing technical issues, so patience and clear spoken English are extremely important. Full-time. Fully remote. Must be ENGLISH-SPEAKING.

Hours: 9am–6pm EST with a one-hour lunch break.

Salary: $2,000/mo

Key Responsibilities:

• Manage and triage the company inbox, responding directly when appropriate and ensuring outstanding items are followed through to completion.
• Own and maintain Monday.com tickets, keeping statuses, notes, owners, and next steps accurate.
• Answer inbound customer calls and serve as a primary point of contact for day-to-day questions and requests.
• Handle initial troubleshooting for POS, payment processing, and other technical issues, escalating when necessary.
• Communicate patiently and professionally with frustrated customers and help drive issues toward resolution.
• Support new client onboarding, including gathering paperwork, confirming required information, and moving customers through the setup process.
• Follow up with customers and internal team members as needed to ensure open requests are completed.
• Manage scheduling and calendar-related administrative tasks.
• Maintain and update the company’s marketing calendar.
• Use internal SOPs, training videos, and AI/Copilot resources to independently find answers and learn company processes.
• Help document and improve processes as you become familiar with recurring customer and operational issues.
• Support program and system integrations as needed.
• Take administrative and operational work off the owners’ plates so they can focus more heavily on growing the business.

Key Qualifications:

• 3+ years of experience in project coordination, office management, operations, customer support, or a similar role.
• Strong spoken English with clear pronunciation and the ability to communicate naturally and confidently over the phone.
• Experience working directly with customers and handling customer issues from initial request through resolution.
• Comfortable troubleshooting technical problems and learning unfamiliar software or systems.
• Experience with Monday.com or similar project/task management platforms.
• Strong working knowledge of Outlook, Microsoft Office, and Excel.
• Highly proactive and able to identify what needs to happen next without waiting for constant direction.
• Patient and level-headed when dealing with upset or frustrated customers.
• Strong follow-through and willingness to follow up as many times as necessary to get something resolved.
• Trustworthy and comfortable taking significant ownership of daily office operations.
• Must own and be able to use a working computer with high-speed internet.
• Must be ENGLISH-SPEAKING.

Nice to Have:

• Experience in POS systems, credit card processing, merchant services, or payments.
• Background in financial services or another transaction-heavy industry.
• Previous sales experience.
• Familiarity with 3CX or similar business phone systems.
• Experience onboarding customers in a financial services, payments, or technology environment.