Project Manager

POSITION SUMMARY:

The Project Manager (PM) is responsible for the end-to-end execution of qualitative market research projects, serving as the primary point of contact for clients and internal teams. This role ensures projects are delivered on time, within scope, and with a high level of quality and consistency.

Project Managers play a critical role in shaping the client's experience, bringing clarity, organization, and proactive communication to every stage of the project lifecycle. Success in this role requires strong ownership, attention to detail, sound judgment, and the ability to manage multiple priorities in a fast-paced environment.

KEY JOB RESPONSIBILITIES:

• Manage 12–15 qualitative research projects simultaneously, ensuring on-time, on-budget, and high-quality delivery
• Serve as the primary point of contact for clients, providing clear, proactive communication and guidance throughout the project lifecycle
• Partner with Recruiting teams to ensure project requirements, quotas, and timelines are clearly understood and executed against
• Provide accurate, real-time reporting on recruitment progress, quotas, and project status
• Monitor all aspects of project execution, identifying risks, gaps, or changes and driving timely resolution
• Manage project timelines, budgets, and milestones to ensure operational and financial accuracy
• Adapt to evolving project needs, maintaining flexibility while ensuring delivery expectations are met
• Liaise across internal and external stakeholders to ensure alignment, clarity, and accountability at every stage
• Apply a strong understanding of feasibility, cost, and margin when making project decisions or recommendations
• Ensure compliance with healthcare research requirements, including adverse event protocols and client-specific guidelines
• Escalate risks appropriately and partner with ADPMs to resolve complex challenges

CORE COMPETENCIES:

• Project Ownership & Execution: Effectively manages multiple projects from start to finish with strong attention to detail and follow-through
• Client Communication: Communicates clearly and professionally; builds trust through transparency and consistency
• Organization & Prioritization: Manages competing priorities while maintaining quality and meeting deadlines
• Problem Solving & Judgment: Identifies risks early and takes appropriate action, including escalation when needed
• Collaboration & Teamwork: Works effectively across Recruiting, Coordinators, and leadership to deliver successful outcomes
• Adaptability: Navigates shifting priorities and evolving project scopes with professionalism and composure
• Data Awareness: Uses project and recruiting data to inform decisions and communicate progress effectively

ATTRIBUTES FOR SUCCESS AT TRIVOCA (INDIVIDUAL CONTRIBUTOR LEVEL)

At TriVoca, Project Managers are expected to model strong execution and partnership. Successful PMs demonstrate:

• Pride in their work and ownership of outcomes: Takes responsibility for project success, ensuring accuracy, quality, and follow-through across all deliverables
• Curiosity and a drive to understand the “why”: Seeks clarity on project details, client needs, and internal processes to improve execution and avoid errors
• Reliability and trustworthiness: Delivers on commitments, communicates proactively, and builds confidence with both clients and internal teams
• A team-first, low-ego mindset: Collaborates effectively, supports teammates, and prioritizes collective success over individual recognition
• Strong emotional intelligence: Communicates thoughtfully, navigates client and team dynamics professionally, and responds well to feedback
• A results-oriented approach to execution: Takes initiative, solves problems, and ensures work moves forward efficiently without requiring constant direction

QUALIFICATIONS

Education:

• High School Diploma or equivalent required
• Bachelor’s degree or equivalent experience preferred

Experience:

• 2+ years of experience in market research, project management, or a related field preferred
• Experience managing multiple projects in a fast-paced environment

Technical Skills:

• Proficiency in Microsoft Office, with strong Excel skills required

ABOUT TRIVOCA

At TriVoca, we are committed to delivering exceptional client experiences through strong partnerships, operational excellence, and a relentless focus on continuous improvement. We are building teams that are accountable, collaborative, and driven to evolve alongside the needs of our clients and our industry.

Job type: Full-time, exempt

Location: Remote

Benefits: Medical, dental, vision, 401k, PTO

Salary: $60,000+, based on experience