Project Manager

Gigstreem is a US based national Internet Service Provider, serving Residential (Single Family, MDU) and Commercial (MTU) clients with technology solutions in markets across the country.

POSITION SUMMARY

The Project Manager leads end-to-end execution of residential capital project launches, including low voltage and network hardware installations for our managed WiFi solutions. Every project is delivered on time, within budget, and to client satisfaction.

The role works with cross-functional partners through every stage of the project lifecycle. That includes translating services sold into the Internal Statement of Work, developing and running the project plan, coordinating teams and clients, and leading the post-launch financial and operational review.

ESSENTIAL DUTIES & RESPONSIBILITIES

The following reflects management’s definition of essential functions for this job but does not restrict the tasks that may be assigned. Management may assign or reassign duties and responsibilities at any time due to reasonable accommodation or other reasons.

Project Initiation & Planning

• Review and fully understand contract and pre-sale deliverables (Sales Budget, Scope of Work, Design, Circuit Provider plan, and revenue/conversion model) and translate services sold into the Internal Statement of Work.
• Develop comprehensive project plans for all assigned projects, including requirements, objectives, timelines, budgets, milestones, and resource allocation.
• Plan, manage, and execute projects involving low voltage cabling and network hardware installations.

Project Plan & Schedule Management

• Create and update the project plan and schedule covering all in-scope items, tasks, responsibilities, and due dates.
• Ensure each phase closes only after all deliverables are submitted.
• Ensure all tasks and activities are QC’ed by the appropriate subject matter expert (SME).
• Ensure punch-list completion and submission of all closeout materials.
• Schedule and run closeout meetings and guide stakeholders through the Lessons Learned process.

Team Leadership & Coordination

• Supervise and coordinate internal teams (CSM, Engineering, Design, Sales, Leadership), subcontractors, and vendors to achieve project goals.
• Delegate and assign responsibilities; direct, motivate, and manage all project work and resources, ensuring efficient use of company resources.
• Run regular project meetings and other communication channels so all stakeholders know their updates and responsibilities.
• Mentor and guide new hires and other members of the PM team.

Technical Management

• Oversee installation, testing, and commissioning of low voltage systems (structured cabling, fiber optics) and network hardware (routers, switches, access points).
• Troubleshoot and resolve issues during the project lifecycle, using company resources and management as needed.

Client Engagement

• Serve as the primary point of contact for ownership clients and property managers.
• Provide regular project and construction updates, including progress reports, milestones, and risk assessments.
• Address client concerns promptly and professionally.

Budget & Resource Management

• Prepare and track project budgets, review financial information, and enforce cost controls to promote profitability.
• Manage procurement of equipment, materials, and resources required for installations.
• Review and approve project-related expenses, invoices, and change orders.
• Monitor accounts receivable and assist with collections as necessary.
• Lead the post-launch financial and operational review.

Compliance, Quality & Documentation

• Ensure the Construction Manager conducts site inspections to verify work quality and adherence to company standards.
• Ensure proper documentation of installations, configurations, and as-built drawings.
• Oversee all project documentation, including milestone and task status, internal and external reports, and executive summaries.
• Produce reporting for cross-functional managers to ensure company policies are followed.

Risk Management

• Identify project risks and implement mitigation strategies.
• Resolve conflicts or delays during execution and escalate issues as needed.

Process Improvement

• Evaluate business processes, procedures, and systems; develop and run improvement projects to drive efficiency and reduce cost.
• Work cross-functionally to develop, document, and implement guidelines, evaluations, recruitment, and promotion processes.

REQUIREMENTS & QUALIFICATIONS

Education & Experience

• Bachelor’s degree in Project Management, Construction Management, Telecommunications, or a related field, or an equivalent combination of education and experience.
• Experience in tenant finish-out project management, expediting, and logistics management.
• Experience with inspections and regulatory compliance.

Technical Knowledge

• Strong understanding of structured cabling, fiber optics, and network hardware (routers, switches, access points).
• Knowledge of technologies and materials used in telecommunications site designs.
• Familiarity with industry standards and best practices (e.g., TIA/EIA, BICSI).
• Awareness of general accounting and costing practices, including budgeting, invoicing, purchase orders, and accounts payable.
• Proficient in project management tools (MS Project, Smartsheet) and technical documentation software (AutoCAD).
• Proficient in CRM, ERP, billing, and other enterprise systems, and in Microsoft Office (Project, Excel, Word, PowerPoint).

Knowledge, Skills & Abilities

• Strong leadership: giving direction, implementing action, and defining and measuring success, while working as part of a team.
• Competency in customer experience, change and innovation, strategic thinking, relationship-building and influencing, and results-focused leadership.
• Ability to identify project-impacting issues and work with the PM team to implement solutions.
• Understanding of the critical milestones that drive operational excellence.
• Strong analytical and problem-solving abilities.
• Excellent written and verbal communication, negotiation, and interpersonal skills, with people at all levels inside and outside the company.
• Highly organized and detail-oriented; able to manage multiple projects, budgets, and timelines in a fast-paced environment.

Preferred Qualifications

• CAPM, PMP, or equivalent project management certification.
• Networking certifications (e.g., CCNA, CompTIA Network+).

WHY JOIN GIGSTREEM

• Lead a high impact team at a growing, innovative company serving the multifamily and property management industry.
• Opportunity to shape the future of the account management function as we scale nationally.
• Remote-first culture with collaborative, forward-thinking peers.
• Competitive salary and benefits package, with strong growth potential.

This position is 100% remote. Applicants must have a dedicated home workstation for focused work and on-camera meetings.

COMPENSATION

Salary range: $75,000-$100,000

Gigstreem is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@gigstreem.com.