Project Manager (Bilingual – English & Russian/Ukrainian) (Job ID: PHIMIC3)

We’re Hiring: Project Manager (Bilingual – English & Russian/Ukrainian) IMPORTANT - Watch this quick Loom video on how to get hired: https://www.loom.com/share/345f776084e642ba99c24aabe40a67a0 C1 ENGLISH LEVEL IS REQUIRED, THE SELECTED CANDIDATE WILL BE SPEAKING STRICTLY IN ENGLISH DURING THEIR WHOLE SHIFT. PLEASE SUBMIT YOUR RESUME AND AUDIO RECORDING IN ENGLISH Job Information: Job Title: Project Manager (Bilingual – English & Russian/Ukrainian) Job ID: PHIMIC3 Industry: Residential / Commercial Fencing Provider Location: LATAM (Georgia, Kazakhstan, Armenia, Latvia, etc.) – Possibly Philippines Job Status: Full Time Work Schedule: Monday–Friday, 8:00 AM – 5:00 PM (PST), Saturdays only when calls or leads are received Compensation: $14–$17 per hour Target Start Date: ASAP Role Overview: About the Client: Our client is a premier residential and commercial fencing provider serving the high-demand markets of the Pacific Northwest with a focus on elite craftsmanship and security. They are a Seattle-based contractor specializing in durable, high-quality residential and commercial installations designed for the Pacific Northwest climate. They utilize a premium selection of materials, including Clear Western Red Cedar for privacy and horizontal designs, ornamental iron and powder-coated steel for security, and low-maintenance options like vinyl, aluminum, and vinyl-coated chain link. To ensure structural longevity, they incorporate specialized technology such as PostMaster steel posts and Post-on-Pipe systems, all backed by a multi-year workmanship warranty. About the Role: This position serves as the communication backbone of every project. Your primary function is to act as the trusted bridge between our Russian/Ukrainian-speaking field crews and our English-speaking customers. You will translate not just words, but the true intent, expectations, and technical project details so that absolutely nothing is lost in translation. Beyond communication, this is a coordination-and-resolution role . While you won't personally run the field crews or order inventory, you are fully responsible for ensuring every project detail is clearly communicated, every roadblock is driven to a solution, and every department is pulled together to close issues quickly—without needing to escalate them to ownership Language Requirements (Non-Negotiable) English: Full professional fluency. You must be able to communicate clearly, warmly, and persuasively with customers both in writing and over the phone. Russian and/or Ukrainian: High fluency sufficient to interpret complex, technical field conversations accurately and in real-time. Live Translation: Ability to translate between customers and crews on live calls and on-site, conveying exact meaning and intent so there is zero misunderstanding. Core Responsibilities : 1. Communication & Translation Serve as the central hub of communication between customers and field crews. Confirm all project details with both sides prior to execution to prevent miscommunication and avoid unnecessary headaches. Ensure the Project Foreman fully understands all project details well ahead of the installation date. Acknowledge customer requests or concerns immediately and relentlessly drive them to a resolution. 2. Customer Care & Problem Solving Maintain a professional, courteous, and confidence-building demeanor with customers at all times. Calmly de-escalate tense situations, take customer complaints in stride, and actively work every problem until a solution is reached. Act as a strong, proactive problem solver—take initiative rather than waiting for direction. Own the resolution of any project issue by identifying the fix and ensuring it actually happens. Remain highly available and responsive to customers during business hours, and reachable for urgent project issues. Manage all project rescheduling proactively: contact the customer, coordinate the new date, and confirm it with the crew. 3. Cross-Department Coordination Coordinate 811 utility locates ahead of every single installation. Partner with the On-Site Project Manager (Paul) on field execution and delivery. Coordinate with the Procurement Director regarding material needs. Collaborate with the Accountant on customer billing and payment matters. Work directly across departments to resolve issues locally; success in this role means problems are resolved before they reach ownership. Authority & Collaboration Model Cross-Departmental Authority: Because this role is accountable for outcomes achieved through other departments, it carries standing cross-departmental coordination authority on all active projects. When you raise an issue or request tied to a live job, the On-Site PM, Procurement Director, and Accountant are expected to respond and act within the project timeline. You direct project coordination, not personnel; department heads retain authority over their teams but are accountable for moving on your project-critical requests. Who Owns What: Project Manager (You) On-Site Project Manager Project Foreman • Overall project coordination & scheduling • Cross-departmental alignment • Confirming line, height, location, and design with the customer on install day • Primary customer liaison & dispute resolution • Managing field crews & material delivery to site • Conducting the final walkthrough with the customer • Cross-departmental alignment • Front-line field support & execution c• Securing the critical final customer signature (tied to our 100% money-back guarantee) • Handling all warranty requests • Hiring in-house installers & ordering materials • Enforcing the 10-Step Job-Completion Checklist Qualifications & Skills Trilingual & Adaptable: Truly fluent and comfortable interpreting live under pressure without softening or dropping crucial details. Calm Under Fire : Possesses the emotional intelligence to de-escalate upset customers and keep field crews steady. Relentless on Follow-Through: Highly organized; nothing slips through the cracks, and every open item is aggressively driven to closure. Diplomatic yet Firm : Capable of pushing other departments to act quickly and efficiently without having direct hierarchical authority over them. Detail-Obsessed: Catches small miscommunications before they turn into expensive field errors. Experienced: Prior experience in project coordination, construction, or field services is strongly preferred. A Note on This Role: Because this is a newly created position born directly out of our company's rapid growth, its scope and responsibilities will naturally evolve. We are looking for an entrepreneurial professional who welcomes ambiguity, takes immense initiative, and wants to actively help shape this role as the company expands. Submit your application today and take the first step toward your next great opportunity!