Project Manager, Client Connectivity

Project Manager, Client Connectivity

£570.00 per day Umbrella

Edinburgh (Hybrid Working)

12 Month Contract

Our client is currently searching for a 3 Project Managers to join their team in Edinburgh! Within this role, you will play a key role in shaping the global and local client relationships by managing multiple payments and liquidity projects to successful completion.

You will be at the forefront of onboarding clients onto our clients’ channels and solutions, ensuring seamless transitions, driving satisfaction, and supporting excellence.

Responsibilities:

• Support pre-mandate and RFI/RFP consultation and project management expertise for our diverse client base, utilising your knowledge of Payments, Liquidity, ERP, and Regulatory Solutions.
• Streamline documentation processes using tools like GDOCs to ensure accurate and timely delivery, minimising friction.
• Employ proactive project management methodologies and utilise our scalable organisation designs to manage multiple client projects effectively.
• Serve as the central liaison between internal and external stakeholders across multiple regions, effectively communicating with senior stakeholders.
• Take ownership of client relationships post-sales, leading client communication throughout the project lifecycle and beyond.
• Ensure every client is able to operate their accounts and services as expected, and project expectations are met before a project is completed.
• Drive continuous improvement initiatives to enhance our Net Promoter Score, providing valuable feedback to improve client experience.
• Collaborate with cross-functional teams globally, including Legal, Operations, IT, Sales, and Product, to optimise internal processes and project delivery.
• Stay updated on the latest developments in payments products and technology.
• Support the strategic priorities of the GPS business, promoting a positive culture by maintaining a balanced approach to work and life, even when under pressure.

Desired Experience:

• Experience in building effective client relationships and stakeholder management.
• Proficiency in payments and liquidity product knowledge.
• Previous project management experience or relevant qualifications.
• Familiarity with design thinking principles.
• Ability to manage competing deadlines effectively in real-time.
• Excellent communication and influencing skills.
• Proven ability to excel under pressure and drive strategic initiatives forward.
• Demonstrated leadership and team management skills.

If you are interested, please do not hesitate to apply! Please note in the event of high volumes of applications we will only be able to respond to successful applications in the first instance.