Project Manager, IT and Systems - Americas

Salary: Commensurate with skills and experience
Reports to: Senior Vice President, People and Technology

Location: To be agreed upon.

Overview

People. Passion. Pride. This is what has driven our teams since 1833.
Since that time, we have developed to become a critical partner in the global aviation industry, delivering time critical logistics services at over 350 locations in 65 countries, across 6 continents.
But at the heart of our business is our people.

Role Purpose
A structured and proactive Project Manager to support the delivery of systems and IT projects, as well as
organizational change initiatives across Americas. This role will coordinate projects, ensuring alignment, timely
execution, and structured delivery.

In addition, the Project Manager will act as the key coordination point for global initiatives driven by the Central IT
PMO, supporting their effective deployment and integration within the Americas region. This includes aligning
regional activities with global milestones, managing local dependencies, and ensuring two-way communication and
timely reporting between central and regional project teams.

The Project Manager will manage a diverse and evolving portfolio of high-impact initiatives, ensuring that
milestones are achieved, risks are managed, and stakeholders are informed and engaged.

This role is critical to enabling timely delivery, managing cross-functional dependencies, and ensuring stakeholders
are informed and engaged. The ideal candidate will be proactive in driving action, not just tracking it — someone
who builds strong relationships, creates accountability, and keeps momentum across all layers of the organization.

Main Accountabilities

Project Planning & Coordination

Develop and maintain structured project plans, timelines, and milestone trackers across the Americas
Organizational Change, Systems, and IT Portfolio.
Coordinate the effective regional execution of global initiatives, working closely with the Central IT PMO to ensure
alignment of governance, deliverables, timelines, and resource planning.
Manage interdependencies across projects, functions, and regions — escalating blockers or conflicts early.
Apply structured thinking to organize complex project scopes into clearly defined and manageable phases.

Project Monitoring, Reporting & Communication

Track progress against milestones, deliverables, and timelines across multiple concurrent initiatives.
Produce clear, structured weekly and monthly project updates, ensuring leadership has an accurate and actionable
view of status, risks, and next steps.
Maintain robust project documentation, including RAID logs (Risks, Assumptions, Issues, Dependencies), decision
trackers, and lessons learned.
Consolidate input from multiple project streams (e.g. systems, IT infrastructure, change initiatives) into concise,
decision-ready summaries for senior stakeholders.

Stakeholder Engagement

Facilitate project meetings, working groups, and steering committees with internal and external stakeholders across
Europe and central/global teams.
Prepare professional and structured meeting materials: agendas, slide decks, minutes, and action logs.
Drive people to action by following up assertively, building rapport, and ensuring commitments are delivered — not
just requested.
Be an activator, not just a coordinator — using influence, clarity, and persistence to keep people aligned and
projects moving forward
Act as a bridge between strategy and execution, ensuring stakeholders remain informed, aligned, and engaged
throughout the project lifecycle.

Portfolio Oversight & Integration

Maintain a consolidated portfolio view across all active projects from the Organizational Change, Systems, and IT
domains.
Identify portfolio-level risks, dependencies, and resource constraints, and propose mitigations or reprioritizations
where necessary.
Standardize project tracking and reporting practices across the Europe region, in alignment with global PMO
frameworks where applicable.
Ensure that European project needs, constraints, and timelines are clearly represented in global programe
forums.

Collaboration with Technical & Design Teams

Work closely with the Business Process Owners, System Owners and Integration Leads to translate
process/system designs into executable project workstreams.
Collaborate with technical teams (IT, integration, data, security) to ensure timely and accurate delivery of system
configurations, interfaces, and infrastructure components.
Provide project structure and rhythm that enables experts to focus on problem-solving while keeping overall
delivery on track.
Help synthesize technical input into clear summaries suitable for leadership and steering committees.

Safety, Security, Wellbeing and Compliance:

ALL employees have a responsibility and duty whilst at work to:

• Take reasonable care for the health, wellbeing, safety and security of themselves and of others who may
  be affected by their actions or omissions whilst at work.
• Comply with the company drugs and alcohol policy and understand our commitment to a 'Zero Tolerance'
  attitude towards drugs, alcohol and psychoactive substances.
• Co-operate with their manager / supervisor in order to allow them to perform or comply with any legal
  requirements imposed on the company.
• Not intentionally or recklessly interfere with or misuse anything provided by the company in the interests of
  health, wellbeing, safety, security or welfare reasons.
• Inform their manager / supervisor of any work situation, equipment or activity that represents a serious or
  immediate danger to health, wellbeing, safety and security.
• Report any hazards, near misses, incidents, accidents or dangerous occurrences to their manager /
  supervisor, who will then follow the procedures contained in the HSE and Security manuals.
• Carry out work in accordance with information and training provided and any specific health, wellbeing,
  safety and security rules or procedures.
• Fully understand the Company Health & Safety and Security policies.
• Attend training courses as may be arranged by the Company

Ideal Candidate Profile

Skills & Competencies

Excellent project management capabilities across both technical (IT/systems) and business transformation
contexts.
Strong structured thinking with the ability to simplify complexity into clear plans, timelines, and summaries.
Skilled in stakeholder communication; able to create concise and compelling summaries and dashboards for senior
leadership.
Not just organized, but highly proactive and people-driven — follows up assertively, builds momentum, and doesn’t
accept silence as an answer.
Engaging and action-oriented, able to get busy stakeholders to deliver, even when priorities shift or communication
is challenging.
Proficient in Microsoft 365 tools: Project, Planner, Loop, Excel, Teams, PowerPoint, OneNote.
Familiarity with standard project management frameworks (Agile, Waterfall, Hybrid).
Able to manage multiple concurrent initiatives and shifting priorities with calm and structure.

Working Style

Highly organized, dependable, and detail oriented.
Proactive, assertive, and focused on progress and accountability.
Comfortable operating in matrixed, cross-regional environments.
Able to work independently and collaboratively across business and technical functions.
Professional in meetings and written communication; capable of running executive-level reviews.

Experience

Minimum 2–3 years of project or program management experience.
Demonstrated success delivering systems, IT, or organizational change projects in mid-to-large organizations.
Experience working across multiple regions or countries.
Exposure to global program environments and PMO coordination is a plus.
Formal PM certification (e.g. PMP, Prince2, Scrum Master) is an advantage but not required.
Exposure to enterprise Portfolio Management products would be beneficial