Project Manager (Managed Services)

OVERVIEW OneMarketData is continuously searching for bright talent with the skills to make an impact. From developers to data scientists, at OneTick you will have the opportunity to develop and enhance your problem-solving skills using a combination of analytics, imagination, and talent. OneMarketData is a leading financial data management and analytics solutions provider renowned for its cutting-edge OneTick platform. Our managed services division is dedicated to providing comprehensive support and infrastructure management for clients leveraging OneTick, enabling them to deploy and maintain robust and scalable data solutions to achieve their strategic business objectives. We seek a highly skilled and experienced Mid/Senior Project Manager to join our dynamic team, contributing to the successful delivery of our managed services projects. Among our customers are NYSE, Credit Suisse, the Federal Reserve Bank of New York, the European Central Bank, Bloomberg, Itiviti, Optiver, Instinet, Tudor Funds, Vanguard, and Viking. Prior to advancing with your application, we kindly request that you review the CONSENT NOTICE FOR HR AND RECRUITING provided by OneMarketData. Your attention to this matter is greatly appreciated. Job Description As a Mid/Senior Project Manager for OneTick Managed Services, you will be pivotal in overseeing end-to-end project lifecycles, ensuring the seamless delivery of our managed services projects through onboarding, implementation, and maintenance phases. Collaborating closely with clients, internal teams, and external partners, you will be responsible for driving project success, meeting client expectations, and maintaining high customer satisfaction. This role requires exceptional project management expertise and commitment to delivering unparalleled client service. Day-to-Day Responsibilities Managing the onboarding, implementation, and maintenance stages for the Managed Services customers Regular review of customer support requests and following up on the progress of the requests Ensure project milestones are achieved and deliverables are completed on schedule Regular catch-up calls with the customers (accounts) assigned to you Maintaining accurate financial records by tracking monthly expenses, coordinating and verifying the billing approvals Identifying new deal opportunities and informing the sales team about it Facilitating seamless communication and collaboration across internal teams Actively involved in improving the customer experience Required Qualifications Fluent in English Attention to detail and quality orientation Eager to learn new technologies (including industry-specific) Experience with Agile methodologies Strong communication skills, ability to explain complicated things in simple words Experience with Jira and Confluence is a plus Knowledge of financial markets is a plus Available to work in the evenings Job Benefits Flexible working hours Hybrid workspace: ok to work both from home and the office Referral bonus program Health insurance Reimbursement program to enhance your skills (training, online courses, etc.) Equal Employment Opportunity The position will require a background check, signed NDA, signed contract, and signed GDPR processor passthrough agreement (since we act as a data processor under GDPR). Salaries will be commensurate with experience, education, skillset, and local norms. Kindly note that only shortlisted candidates will be contacted for an interview.