Project Manager, Process Improvement & Implementation

CTG is seeking to fill a Project Manager, Process Improvement & Implementation position for our client.

Location: Morrisville, NC- Hybrid work schedule
Duration: 6+ months, with possibility for extension

Duties:

• Lead cross-functional process improvement and implementation initiatives supporting a global digital marketing transformation.

• Assess current-state processes through stakeholder interviews, process mapping, and data analysis to identify inefficiencies, bottlenecks, and automation opportunities.

• Apply Lean Six Sigma and continuous improvement methodologies to design streamlined workflows, clarify roles, and improve operational efficiency.

• Establish baseline and target performance metrics; track project milestones, costs, savings, operational KPIs, risks, and variances.

• Translate business needs into requirements for technology solutions, workflow tools, and enterprise software implementations.

• Coordinate with business stakeholders, technology teams, vendors, and implementation partners throughout requirements gathering, testing, deployment, and stabilization.

• Maintain project plans, risk and issue logs, decision records, status reports, and executive updates.

• Develop and execute change management and adoption plans, including stakeholder communications, training, and process documentation.

• Ensure redesigned processes and solutions are documented, operationalized, and transitioned to business owners.

Skills:

• Knowledge of Lean Six Sigma, business process management, continuous improvement, and root-cause analysis methodologies, including DMAIC and value-stream mapping.

• Strong process mapping, requirements gathering, problem-solving, and workflow optimization capabilities.

• Expertise in project governance, performance measurement, risk management, and executive reporting.

• Strong stakeholder management and communication skills, with the ability to align business and technical teams and facilitate timely decisions.

• Ability to work independently, challenge existing processes constructively, and maintain momentum in a fast-paced environment.

Experience:

• 7+ years of experience in project or program management, process improvement, operational excellence, business transformation, or technology implementation.

• Proven success leading complex, cross-functional initiatives from assessment and solution design through implementation and adoption.

• Experience with process redesign, workflow optimization, or enterprise software and SaaS implementations.

• Background in digital marketing, marketing technology, customer experience, or a similar customer-facing transformation environment.

• Demonstrated ability to establish measurable outcomes, translate analysis into practical solutions, and communicate progress to senior stakeholders.

Preferred Qualifications:

• Lean Six Sigma Green Belt or Black Belt certification.

• PMP, Agile/Scrum, Prosci, or similar project or change management certification.

• Familiarity with enterprise digital platforms, CMS, customer data, personalization, marketing automation, or related digital marketing technologies.

• Experience in consulting, transformation, marketing, operations, or shared-services environments.

Education:

• Bachelor’s degree in Business Administration, Project Management, Operations, Information Technology, or a related field preferred.

• Equivalent relevant professional experience may be considered.

Excellent verbal and written English communication skills and the ability to interact professionally with a diverse group are required.

CTG does not accept unsolicited resumes from headhunters, recruitment agencies, or fee based recruitment services for this role.

To Apply:

To be considered, please apply directly to this requisition using the link provided. Kindly forward this to any other interested parties. Thank you!