Project Manager - Remote Boston MA Area (PMO)

Key Responsibilities

• Manage customer projects from startup through closure using established PMO methodology, internal tools, and required governance processes.
• Confirm project objectives, scope, deliverables, milestones, acceptance criteria, roles, and responsibilities with internal and external stakeholders.
• Develop and maintain project plans, schedules, forecasts, status reports, meeting records, and required project documentation.
• Lead client-facing kickoff, progress, governance, and closeout meetings; communicate timely and accurate project information to stakeholders.
• Maintain RAID logs, including risks, issues, actions, and decisions; assign owners, monitor due dates, remove obstacles, and escalate concerns as appropriate.
• Coordinate and manage the activities of internal teams, external partners, vendors, and customer resources across projects involving multiple technologies, resources, or locations.
• Manage simultaneous engagements and competing requests while maintaining focus on scope, schedule, budget, quality, and customer expectations.
• Monitor project financials, billings, revenue, margin, resource consumption, and forecasts; provide accurate updates to management and address variances.
• Manage scope against the applicable statement of work and ensure out-of-scope requests are documented and addressed through the appropriate change control, change order, or event notice process.
• Hold project team members accountable for commitments, deliverable quality, time entry, and adherence to project and quality-management processes.
• Obtain required approvals and signoffs, oversee delivery and review of project assets, and complete administrative and operational closure activities.
• Use ServiceNow and other approved enterprise platforms to maintain current project, portfolio, financial, resource, and status information.
• Contribute to the ongoing development of PMO processes, procedures, templates, delivery standards, and continuous-improvement initiatives.
• Support customer relationship management and business development activities by serving as a professional, trusted project delivery advisor.

Skills, Knowledge and Expertise

• Four-year college degree, or an equivalent combination of education and relevant work experience.
• Four or more years of relevant project management experience, including customer-facing responsibility for external projects in an IT professional services, consulting, or technology delivery environment.
• Demonstrated experience managing complex projects with multiple workstreams, technologies, resources, vendors, or customer locations.
• Demonstrated track record of delivering projects on time and within budget while meeting agreed customer expectations and business outcomes.
• Experience managing project scope, schedules, budgets, forecasts, risks, issues, actions, decisions, change controls, acceptance criteria, and project closure.
• Ability to manage multiple concurrent priorities, address escalations, resolve obstacles, and communicate decisions and impacts clearly.
• Strong stakeholder management, facilitation, leadership, business writing, presentation, negotiation, and decision-making skills.
• Proficiency with Microsoft Office, Microsoft Teams, collaboration platforms, and project or portfolio management systems.
• Ability and willingness to travel to customer or business locations as required; travel is not expected to exceed 50 percent.

• PMP, CAPM, or comparable project management certification.
• Experience using ServiceNow for project, portfolio, resource, financial, or status management.
• Experience managing large or high-complexity customer engagements, including projects valued at $500,000 or more.
• Experience supporting cybersecurity, cloud, data center, networking, data, managed services, or other technology services engagements.
• Experience contributing to PMO process improvement, delivery methodology, templates, standards, or operational maturity initiatives.