Project Manager (Salesforce Communication cloud) - [Remote / Hybrid] - Australia or New Zealand

We are seeking an experienced Project Manager to lead Salesforce Communications Cloud implementations for telecommunications clients. You will manage delivery from discovery and planning through implementation, launch and post-launch support, working with business stakeholders, technical teams and delivery partners.

Key responsibilities

• Own project scope, schedules, budgets, resources and delivery commitments.
• Lead multidisciplinary teams comprising business analysts, Salesforce consultants, architects, developers and testing specialists.
• Manage delivery across relevant Communications Cloud capabilities, including Industries Configure, Price, Quote (CPQ), Enterprise Product Catalog and Industries Order Management.
• Coordinate integration with billing, provisioning, business support systems (BSS) and operational support systems (OSS).
• Facilitate requirements workshops, prioritisation and agreement on deliverables and acceptance criteria.
• Maintain project governance, including risk and issue management, dependencies, change control and executive reporting.
• Manage vendors and implementation partners, tracking contractual deliverables and resolving delivery issues.
• Coordinate data migration, system integration testing, user acceptance testing and release readiness.
• Lead cutover planning, business readiness, training coordination and the transition to operational support.
• Coordinate teams across Australia, New Zealand and offshore delivery locations.
• Track agreed business outcomes, such as faster quoting, improved order accuracy and shorter service activation times.

Required experience and skills

• At least five years of project management experience delivering enterprise technology or CRM projects.
• Demonstrated experience managing Salesforce Communications Cloud or Vlocity Communications implementations.
• Experience in telecommunications, with an understanding of customer acquisition, product catalogues, quoting, ordering, billing and service activation.
• Proven ability to manage complex projects involving multiple vendors, integrations and business teams.
• Strong financial management, planning, negotiation and stakeholder communication skills.
• Experience using Agile, waterfall or hybrid delivery approaches.
• Ability to communicate technical dependencies and delivery trade-offs clearly to business leaders.
• Experience coordinating testing, migration, deployment and organisational change.
• Availability to collaborate during relevant Australian or New Zealand business hours.

Desirable experience

• Delivery experience with telecommunications organisations in Australia or New Zealand.
• Relevant Salesforce certification.
• Familiarity with TM Forum standards and telecommunications transformation programmes.
• Experience with Jira, Confluence and project planning tools.

Measures of success

• Delivery against agreed scope, budget, milestones and quality criteria.
• Timely resolution of risks, issues and cross-team dependencies.
• Successful business acceptance and a stable production launch.
• Effective handover to support teams and measurable progress towards agreed business benefits.