Project Manager - Technology & Innovation

Alongside is a Portuguese company that partners with international organizations to build and scale exceptional tech teams. We work on cutting-edge projects across different industries, always with a people-first and flexible mindset. We’re looking for a Project Manager to keeps day‑to‑day operations running smoothly while providing a consistent point of contact for customers, vendors, and internal teams. This person will facilitate daily standups, translate business needs into clear Jira/Linear tickets, drive follow‑ups with suppliers, and ensure customers receive timely, accurate updates. Key responsabilities: Run daily standups: Prepare the agenda, ensure notes and owners are captured Track action items and follow through to completion Own Linear ticket hygiene Draft and refine tickets with clear acceptance criteria, scope, and dependencies Prioritize, tag, and assign based on SLAs and capacity Keep statuses and dates current; close the loop on delivered work Customer communication Send proactive updates on progress, risks, and timelines Capture feedback and translate it into actionable tickets Coordinate incident communications with clear, empathetic messaging Vendor and supplier follow‑up Track deliverables, SLAs, and escalations Schedule and run touchpoints; document decisions and next steps Cross‑functional coordination Partner with Engineering, Product, and Support to unblock work Maintain a simple operating cadence and shared source of truth Success metrics (KPIs) 0 overdue critical tickets; 90%+ of active tickets updated in Linear weekly Customer update cadence met 100% for in‑flight projects and incidents Daily standups completed on schedule with decisions and owners captured Vendor commitments met per agreed SLAs; escalations resolved within targets 3+ years in IT operations, project coordination, or customer success in a tech environment Strong writing skills for clear ticket descriptions and customer communications Hands‑on experience with Jira/Linear or a similar issue tracker Solid stakeholder management across customers, vendors, and engineering Organized, detail‑oriented, and comfortable driving follow‑ups Nice to have Experience in SaaS or managed services Familiarity with incident management and post‑mortems Basic technical literacy to understand APIs, integrations, and environments Hybrid work model: 2 days/week in Porto office; Supportive and collaborative team environment; Opportunity to learn from experienced recruiters and grow within the company; Involvement in international projects and clients; 12‑month fixed-term contract.