Project Manager/Delivery Manager

We are looking for a Project Manager/Delivery Manager to supervise the delivery stream end-to-end. This is a pure delivery-management role — you own the operational running of the stream rather than hands-on engineering. You are the single point of accountability for keeping the stream fully staffed, the customer satisfied, delivery healthy, reporting accurate, and finances on track. Success means a stable, well-staffed, profitable stream with a customer who trusts the partnership.

Responsibilities

• Own the demand pipeline end to end, including open positions, prioritization, and time-to-fill
• Coordinate sourcing with recruiting/staffing teams and track candidates through the funnel, driving CV quality and interview readiness
• Manage and negotiate ramp-up/ramp-down, rotations, bench, and backfills, keeping the position tracker accurate and current
• Ensure smooth onboarding and offboarding so new joiners become productive quickly
• Act as the day-to-day delivery contact for customer stakeholders
• Run the regular cadence of status calls, staffing reviews, and planning sessions, managing expectations, priorities, and change
• Drive escalation management, surfacing issues early and resolving them to protect the relationship
• Track and grow customer satisfaction, identifying opportunities to expand and strengthen the engagement
• Monitor stream health continuously, including delivery progress, risks, blockers, quality, and team well-being/attrition signals
• Conduct regular health checks and risk reviews, defining and following up on mitigation actions
• Produce accurate, on-time reporting covering weekly/monthly status, staffing and pipeline updates, and delivery/utilization KPIs
• Own the financial health of the stream, including budget vs. actuals, revenue, margin, utilization, forecasting, and invoicing inputs

Requirements

• 3+ years of experience in delivery/project coordination or delivery management within an IT services, outsourcing, or consulting environment
• Skills in stakeholder and customer management, including running meetings and handling escalations with confidence
• Understanding of staffing/resource management and project financials such as margin, utilization, forecasting, and invoicing
• Proficiency in advanced Excel and reporting/dashboard tools, with a highly organized and data-driven approach
• Excellent written and spoken English communication
• Capability to work independently, prioritize across competing demands, and stay calm under pressure

Nice to have

• Background in a retail, e-commerce, or large enterprise account context
• Familiarity with delivery governance, staffing tools, and FinOps/PSA tooling
• Exposure to the Netherlands market and Dutch stakeholders
• Delivery-management or project-management certification (e.g., PMP, PRINCE2, PSM)

We offer

We believe that the greatest strength of the company is its people. EPAM is fully committed to help its employees to reach their full potential and achieve their professional goals through continues learning. With this in mind, we would like to introduce to you few of the many opportunities and services which we believe will help you expand your current knowledge:

• Full access to cutting-edge tools and technologies
• Competitive compensation depending on experience and skills
• All-around Social package: professional & soft skills training, medical & family care programs, sports
• Free English classes
• Unlimited access to LinkedIn learning solutions
• Continuous experience exchange with experts and professionals worldwide
• Friendly team and comfortable working environment
• Engineering, corporate, and social events within and outside the Company
• Flexible working schedule
• Opportunities for self-realization

EPAM is a leading global provider of digital platform engineering and development services. We are committed to having a positive impact on our customers, our employees, and our communities. We embrace a dynamic and inclusive culture. Here you will collaborate with multi-national teams, contribute to a myriad of innovative projects that deliver the most creative and cutting-edge solutions, and have an opportunity to continuously learn and grow. No matter where you are located, you will join a dedicated, creative, and diverse community that will help you discover your fullest potential.

Hybrid in Romania: Bucharest