Project Officer

Role: Project Officer X 2 Temp roles

Project officer 1 -To backfill parental leave Immediate to 5th july 2027
Project officer 2 : For project coverage. - Immediate - till June 30 2027

• Employment Type: Temporary full-time, for up to nine months up to 5th July 2027
  
• Grade: Clerk Grade 7/8
• Salary : Range between $116,981 to $129,492 base salary per annum, plus employer’s contribution to superannuation and annual leave loading.
  
• Employment Type: Temporary full-time,
  
• Location: Parramatta , Gosford , Wollongong , Lithgow - Revenue NSW office base with hybrid work culture
• This role sits within Revenue NSW, supporting the delivery of projects that improve outcomes for customers, staff and the organisation.

About the team

Join a collaborative team working across a range of projects and improvement initiatives within Revenue NSW. These roles will help turn ideas into action by coordinating delivery, keeping stakeholders connected and ensuring projects continue to move forward.

You will have the opportunity to work across varied projects, build strong relationships and contribute to practical, customer-centred outcomes.

Your day-to-day :

• Coordinate project schedules, activities, milestones and deliverables across multiple streams of work.
  
• Keep projects moving by following up actions, identifying emerging issues and working with others to resolve roadblocks.
  
• Prepare clear project documentation, communications, meeting papers, presentations and status updates.
  
• Maintain accurate governance, risk, action and reporting information, including updates in Altus and other project systems.
  
• Liaise with internal stakeholders to coordinate input, share information and support timely decisions.
  
• Contribute to the implementation of project outcomes, with a focus on practical delivery and the needs of customers and staff.
  

To be successful in this role you will demonstrate:

• A proactive, self-starting approach and the ability to take ownership of work with limited supervision.
  
• Strong organisation and prioritisation skills, with the ability to manage competing tasks across different projects.
  
• The ability to build constructive working relationships and communicate clearly with a broad range of stakeholders.
  
• Sound project coordination skills, including scheduling, governance, reporting and preparing high-quality documents.
  
• A practical, solutions-focused mindset and a track record of following through to get work completed.
  
• An interest in customer-centred delivery and using design or related problem-solving approaches to support implementation.
  
• Experience within Revenue NSW or a project environment would be valuable but is not essential. We are looking for people with the right attitude, cultural fit and willingness to learn and contribute.
  

To Apply

Include an up-to-date resume (max 4 pages)
Provide a cover letter outlining how your skills and experience meet the requirements of the role (max 2 pages)

We want you to bring your best self to this application process. If you feel you may require an adjustment during the recruitment process, please contact sujatha.sankatrankutty@customerservice.nsw.gov.au

Salary Grade 07/08, with the base salary for this role starting at base plus superannuation

Click Here to access the Role Description . For enquiries relating to recruitment please contact Sujatha Sankaran kutty via Sujatha.Sankarankutty@customerservice.nsw.gov.au.

Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.

A talent pool may be created as part of this recruitment process and will be valid for up to 18 months. The talent pool may be used to fill future ongoing or temporary vacancies of the same or similar role.

Closing Date: Wednesday 21st OCT 2026 at 11:59am

Careers at Department of Customer Service
A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.

Belong in our diverse and inclusive workplace
The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.

You can view our full diversity and inclusion statement here.

We provide adjustments to the recruitment process for candidates, including individuals with disability. If you require an adjustment during the recruitment process, including alternate formats or have questions about the support available, please contact Talent Operations on 02 8276 8130 or csrecruitment@customerservice.nsw.gov.au.

For more information, please visit

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Information on adjustments available for the recruitment process