Project & Service Team Member
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- Worldwide
- Work type
- Remote
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About Us
Support Tech LLC is a premier provider of nationwide IT field services specifically engineered for multi-site organizations. We bridge the gap between complex infrastructure needs and local execution, offering a scalable workforce that handles everything from emergency repairs to large-scale technology roll outs.
Job Description
This is a remote position.
As our Project & Service Admin, you aren’t just pushing paper—you are managing the lifecycle
of technical projects. You will:
● Coordinate Projects: Manage timelines and deliverables for low voltage installs, including
data cabling, CCTV, and access control.
● Master the Zoho Suite: Daily management of Zoho Desk for service tickets and Zoho
Projects for long-form deployments.
● Communicate with Precision: Act as the bridge between clients and field technicians,
ensuring everyone is aligned and informed.
● Detailed Documentation: Maintain obsessive levels of detail in project notes, hardware
inventories, and close-out reports.
● Adaptive Support: Handle incoming communications via Dialpad and jump between
independent tasks and collaborative team goals without missing a beat.
Requirements
We are looking for a professional who balances technical "know-how" with administrative
excellence.
● Experience: 2–5 years in a project coordination or service admin role, preferably within
the low voltage or IT industry.
● Technical Familiarity: A solid understanding of Ubiquiti networking, access control
systems, IP cameras, and structured cabling.
● Software Proficiency: Prior experience with Zoho Desk and Zoho Projects is highly
preferred.
● Language Skills: Exceptional written and verbal English is non-negotiable. You must be
able to communicate complex technical details clearly.
● The "Pro" Setup: Because this is a high-performance remote role, you must have:
○ A quiet, distraction-free workspace.
○ A reliable, high-speed internet connection.
○ Dual monitor setup for efficient multitasking.
○ PC hardware: Intel i7 processor (or equivalent) or better.
Benefits
Global Reach: We are open to the best talent worldwide, regardless of your region.
● Immediate Impact: This position is available for an immediate start.
● Growth Environment: We are a growing company where your contributions to our
processes will be felt and valued.
