Project Support Associate

At Emergo by UL, our Project Management team connects clients, consultants, sales teams and colleagues across our global organization to help projects move forward smoothly.

As a Project Coordinator, you will support the coordination and administration of client projects while working with colleagues and clients across North America, South America, Asia and other international markets.

This is an excellent opportunity for someone early in their career who is organized, curious and comfortable taking ownership of their work. You do not need extensive project management experience to succeed in this role. We are looking for someone who can manage multiple priorities, communicate confidently, learn proactively and work effectively with people from different cultures and backgrounds.

As you build experience and demonstrate proficiency in the role, you may have opportunities to take direct responsibility for a small number of straightforward client projects.

Support the coordination and administration of client projects across Emergo's global organization.
Communicate with clients, primarily via email and occasionally through calls, to provide project and service-related support.
Coordinate with Emergo offices, consultants and internal teams regarding project resourcing, time tracking, invoicing and follow-up activities.
Partner with regulatory and quality assurance professionals to support project communication and coordination.
Maintain accurate, organized and secure client and project documentation.
Monitor project activities, priorities and deadlines and provide timely follow-up as needed.
Gather information from internal systems and resources to support project activities and team initiatives.
Proactively identify potential project risks, issues or delays and escalate them to the appropriate team members.
Support internal projects and service initiatives under the direction of the Project Management team.
Respond professionally and promptly to communications from clients, prospects, vendors, sales colleagues and consultants.
Learn and follow established processes and procedures within the Quality System.
As experience is developed, independently coordinate a small number of straightforward client projects or accounts.
Collaborate respectfully and effectively with colleagues and clients across different countries, cultures and time zones.

Minimum Qualifications

• Bachelor's degree or an equivalent combination of education, training and relevant experience.
• Fluency in English, with the ability to communicate confidently in both written and verbal settings.
• Strong organizational and time-management skills, with the ability to manage multiple priorities and deadlines.
• Strong attention to detail and commitment to maintaining accurate documentation.
• Ability to take ownership of tasks and follow through with limited supervision.
• Demonstrated curiosity and willingness to independently seek information, learn new processes and ask thoughtful questions.
• Ability to adapt, solve problems and respond effectively when priorities or circumstances change.
• Strong communication and collaboration skills.
• Openness to working with colleagues and clients from different cultural backgrounds and across international teams.
• Ability to learn and effectively use project management, business and internal knowledge systems.
• Proficiency with Microsoft Office applications and related business tools.
  

Preferred Qualifications

• Up to 1–3 years of experience in project coordination, customer service, operations, administrative support or a related area. Internship, volunteer, university, student organization, event coordination or similar experience demonstrating organization, ownership and coordination skills.
• Previous experience studying, working or collaborating in an international or multicultural environment.
• Experience supporting multiple projects, stakeholders or competing priorities simultaneously.
• Additional language skills beyond English and the candidate's native language.