Project/Account Manager | 65580424562

Project / Account Manager

Position:Project / Account Manager

Location: Remote: SA/LatAm

Work Schedule: 9am-6pm EST

Salary:Market Related

Role outcome

Create one accountable owner for client onboarding and delivery coordination so the client is not the project manager and Elevation, creative partners, and clients receive complete information on time.

Responsibilities

• Own onboarding. Run kickoff, collect intake, account access, approvals, brand inputs, and creative assets; maintain a launch-ready checklist.
• Run the client rhythm. Maintain timelines, agendas, action logs, status updates, and follow-ups; surface risks before they become client issues.
• Bridge systems. The agency's project environment and the fulfillment partner's white-labeled dashboard
• Coordinate delivery. Route briefs to 1099 or internal creative, collect approvals, and ensure final assets reach Elevation in the required format.
• Translate reporting. Turn campaign and pipeline data into clear client updates without overstating results or making unsupported recommendations.
• Protect service levels. Track onboarding time, response time, open dependencies, and capacity by account; escalate scope and performance risks.
• Build the playbook. Document standard operating procedures, templates, and recurring handoffs for a Mackerel-only operating team.
  
  

Must-haves

• Two or more years in agency project management or account management.
• Excellent written and spoken English; confident on client video calls.
• Demonstrated ownership of multiple concurrent client timelines and dependencies.
• Working proficiency in Asana or a comparable project-management platform, Google Workspace, and reporting dashboards.
• High attention to access, approvals, deadlines, and documentation.
• Reliable Eastern Time overlap and a stable remote-work setup.
• GoHighLevel experience.
• Meta lead-generation account familiarity.
• Med spa, local-services, or multi-location client experience.
• Experience coordinating distributed contractors or white-label fulfillment partners.