Projects Coordinator

Projects Coordinator
Salary: £38,115 + excellent benefits
Location: Wooburn Green, High Wycombe OR Letchworth Garden City
Hybrid working: Two days per week in the office and three days per week working from home
Contract: Permanent
Hours: 37 per week

Are you looking to join a growing, values-led organisation with a clear social purpose?

At Lifestone Homes, we’re proud to be the largest housing group in the region, managing over 30,000 homes across Buckinghamshire, Bedfordshire, and Hertfordshire.

Everything we do is about delivering excellent services, high quality homes, neighbourhoods we can be proud of and maximising number of new affordable homes we build. Through our merger we’ve brought together shared values, skills and ambition, so we can build more affordable homes and make an even bigger difference in the communities we serve

If you're ready to grow your career in a supportive, inclusive environment while helping to shape stronger communities, we’d love to welcome you on our journey. Together, we’re building a better future.

About the role

We are looking for an Investments Projects Coordinator to join our Asset Management team and play a key role in supporting the delivery of planned investment works across our homes and communities.

Working closely with Project Managers and Supervisors, you will provide essential administrative, scheduling and coordination support across a range of planned workstreams, including investment projects, insurance works and roofing programmes. You will act as a central point of contact for residents, contractors and internal teams, helping to ensure projects are delivered efficiently, safely and with a strong focus on customer satisfaction.

This is an excellent opportunity for an organised and proactive individual who enjoys working in a fast‑paced environment and wants to build a career within property services, asset management or planned maintenance.

Key responsibilities

• Provide administrative and logistical support across investment and planned works programmes

• Support Project Managers and Supervisors with the coordination of works from planning through to completion

• Organise and collate documentation, safety reports, specifications and project information

• Maintain accurate records, job statuses and project information across company systems

• Upload safety reports, scopes of work and Construction Phase Plans before works commence

• Communicate with residents regarding upcoming, ongoing and outstanding works

• Maintain accurate customer contact records and engagement logs

• Update Asset Management records and project databases accurately

• Process subcontractor quotations, purchase orders and invoices

• Allocate works and issue relevant documentation to contractors and operatives

• Coordinate planned works programmes and monitor project progress

• Produce reports, meeting notes and project updates where required

• Manage work in progress and ensure jobs are completed and closed within agreed timescales

• Upload warranties, guarantees and completion records following project completion

• Investigate and respond to customer enquiries, complaints and service issues

• Support service improvements through customer and contractor feedback

• Provide cover and support during periods of absence within the wider team

Our expectations

• Planned works programmes organised and delivered efficiently

• Accurate and timely project administration and record keeping

• Effective management of work in progress and follow‑on works

• High levels of customer satisfaction and communication

• Accurate project information maintained across company systems

• Purchase orders, invoices and contractor documentation processed correctly and on time

• Strong support provided to Project Managers and Supervisors

• Positive contribution to team performance and service delivery targets

• Continuous improvement in administrative processes and project coordination activities

About you

Essential

• Experience working in customer services, contact centres, property maintenance or a similar operational environment

• Experience coordinating schedules, appointments or planned works programmes

• Strong administrative and organisational skills

• Experience working in a busy, fast‑moving environment with competing priorities

• Ability to remain calm under pressure and manage deadlines effectively

• Strong problem‑solving skills and a methodical approach to work

• Good communication skills with the ability to build relationships at all levels

• Strong customer service focus and commitment to delivering positive outcomes

• Experience producing reports and analysing information

• Good IT skills including Microsoft Office, Outlook and related systems

• Ability to work collaboratively as part of a team while also taking ownership of tasks

• Strong attention to detail and commitment to maintaining accurate records

Desired

• Understanding of housing services, planned maintenance or asset management activities

• Experience supporting field‑based operatives, technicians or contractors

• Experience handling maintenance calls and service scheduling activities

• Knowledge of property services, repairs or planned works administration

• Experience working within social housing or property maintenance environments

• Experience processing purchase orders, quotations and contractor documentation

Benefits

At Lifestone Homes, we believe in creating an environment where our people feel valued, supported, and inspired to grow. That's why we offer a comprehensive benefits package designed to support your wellbeing, development, finances and work-life balance.

• 25 days annual leave, increasing with service to a maximum of 30 days

• 30 days annual leave from day one for Head of Service, Assistant Director and Director roles

• Christmas closure in addition to your annual leave entitlement

• Option to buy up to 5 additional days of annual leave each year

• Generous pension scheme with up to 10% employer contributions

• Annual performance bonus scheme, recognising individual contributions and achievements

• Enhanced family-friendly leave, including maternity and paternity benefits

• Health Cash Plan with support for everyday healthcare costs, virtual health services, gym discounts and free cover for up to four dependent children

• Life assurance worth three times your annual salary

• Employee Assistance Programme (EAP) providing 24/7 confidential support for your mental, physical and financial wellbeing

• Flexible and hybrid working, helping you balance work and personal commitments

• £200 annual flexible benefits allowance to spend through our benefits platform

• Generous sick pay and income protection cover

• Essential car user allowance and business mileage payments for eligible roles

And that's just the beginning! We also offer:

• Salary sacrifice car leasing scheme with electric and hybrid vehicle options

• Funded training, professional qualifications and apprenticeships

• Two paid Giving Back Days each year to support local communities and charitable causes

• Up to 5 days paid carers leave

• Up to 5 days paid emergency childcare leave

• Paid professional membership or subscription (one per year)

• Peer recognition and reward programme

• Sabbatical opportunities for eligible colleagues

• Mental Health First Aiders across the organisation

• Modern office facilities, including free parking and EV charging where available

Working Hours & Additional Pay

• 37 hours per week

• 09:00 - 17:30 Mon - Thurs

• 09:00 - 17:00 Friday

Our Commitment

We are committed to creating an inclusive workforce, by reflecting and representing the diversity of the communities we serve. We would like to encourage applications from disadvantaged socio-economic backgrounds; people who identify as disabled, neurodiverse, members of the LGBTQ+ community and people from underrepresented groups.

Accessibility and Adjustments

We are committed to providing reasonable adjustments throughout our recruitment process and we’ll always endeavour to be as accommodating as possible. Please let us know in advance of any suitable arrangements required.

Due to the nature of some of our roles involving work with vulnerable members of society, this post may be subject to a basic or enhanced Criminal Disclosure, which will be carried out when a conditional offer is made.

Please ensure you fully answer the questions on the application form.

Closing Date: 25.10.2026

We reserve the right to close this vacancy earlier than the closing date should we find a suitable candidate.