Property and Maintenance Administrator

We're looking for an organised and proactive Property & Maintenance Administrator to support the smooth running of our retail estate.

Working as part of our retail team, you will play a key role in coordinating maintenance activities across our stores, ensuring repairs are completed efficiently, suppliers are effectively managed, and store teams receive a high level of support and communication.

This is a varied role that combines maintenance coordination, supplier management, financial administration and property project support. It's an excellent opportunity for someone who enjoys problem-solving, building strong relationships and keeping multiple priorities moving forward in a fast-paced retail environment.

Key Responsibilities

• Manage the maintenance ticketing system and shared mailbox, ensuring requests are reviewed, prioritised and progressed efficiently.
• Coordinate maintenance and repair works with stores, suppliers and contractors, arranging access and scheduling works as required.
• Obtain quotations and support the review and approval process for maintenance expenditure.
• Track maintenance requests through to completion, ensuring all required documentation and reporting is received.
• Carry out store inspections, documenting findings and monitoring follow-up actions.
• Coordinate planned preventative maintenance programmes, servicing and compliance inspections.
• Maintain accurate records for equipment, warranties, service contracts, compliance certificates and inspection reports.
• Support Health & Safety activities across the property portfolio, working closely with relevant stakeholders.
• Raise purchase orders, process invoices and maintain accurate expenditure records and trackers.
• Support supplier onboarding and maintain contractor records and documentation.
• Produce regular reports on maintenance activity, expenditure, open requests and overdue actions.
• Support property projects including store openings, refurbishments and improvements.
• Assist with lease administration and maintaining key property documentation.
• Provide administrative support for warehouse and logistics activities where required.
• Build effective working relationships with store teams, Area Managers, suppliers and internal stakeholders.

About You

We're looking for someone who is highly organised, detail-oriented and enjoys working collaboratively to deliver great service.

You will ideally have:

• Previous experience in an administration role, preferably within property, facilities, maintenance or retail operations.
• Strong organisational skills and the ability to manage multiple priorities.
• Excellent attention to detail and a high degree of accuracy.
• Strong written and verbal communication skills.
• Experience raising purchase orders, processing invoices and maintaining financial records.
• Confidence using Microsoft Office applications, particularly Outlook, Excel and Teams.
• Experience using maintenance management, facilities management or helpdesk systems would be advantageous.
• A proactive and solution-focused approach with the ability to work independently and use initiative.
• The ability to maintain accurate records and handle confidential information appropriately.

Culture

• Embrace and demonstrate the Mulberry values and behaviours: honesty, dynamism, and a community-oriented spirit.
• Support Mulberry to deliver an inclusive culture, through behaving in a way that is open-minded and respectful towards others, and understanding that your views, opinions, and experiences may not always be shared by your colleagues.
• Act as an ambassador for Mulberry and communicate positively about the brand.

Sustainability

• As a certified B Corp, we are committed to using business as a force for good. You’ll be encouraged to incorporate environmentally and socially responsible practices into your work, supporting our Made to Last strategy across Climate, Circularity, and Community.
• Help foster a culture where diversity is celebrated and every individual feels valued, respected, and included. Champion equity, empathy, and understanding in all interactions - internally and externally.

What We Can Do For You

• Competitive salary
• Hybrid working (3 days per week in our High Street Kensington office and 2 days working remotely)
• Generous staff discount and access to staff sales
• Birthday day off
• Pension contributions and life assurance
• Learning and development opportunities
• Two paid volunteering days per year
• Access to Help@Hand wellbeing support, including remote GP appointments, mental health support, physiotherapy, personal training and retail discounts