Property Management and Operations Assistant (Remote, Philippines)

Job title: Property Management and Operations Assistant (Remote, Philippines)

Employment type: Full-time

Location: Philippines (remote)

Hours: U.S. Pacific Time business hours, Monday to Friday

Meydenbauer Partners is an AI consulting firm that supports growth-stage SMBs and venture-backed companies with operations, go-to-market strategy, and AI-native systems. We work with a select group of clients across real estate, professional services, and technology, and we hire operators, not order-takers. Our team is small, sharp, and trusted, and we expect the people we bring on to operate with the same level of ownership.

About the Role

We are hiring a full-time Property Management and Operations Assistant to support a US real estate investment and property management team remotely. You will be the day-to-day contact for tenants and the property manager: answering tenants, following up on past-due balances, resolving charge disputes, and keeping a large volume of open requests moving until they are closed.

This is an operations seat, not a data-entry seat. You will handle real tenant conversations and real ledgers, so we need someone accurate, calm under pressure, and persistent.

What You Will Do

• Handle tenant communications by phone, text, and email, and log every interaction in Entrata
• Run delinquency follow-up and collections communication on a set cadence, confirming balances before each contact
• Take tenant disputes over charges or balances, review the ledger line by line, explain the findings, and recommend corrections for approval
• Track and follow up on a large volume of open requests, keeping every item current with an owner, status, and next step
• Complete general requests from the property manager, such as utility transfers

Tools and Systems

• Entrata: our property management platform. We recently moved over from AppFolio, and we will train you on Entrata.
• EliseAI: an AI tool already live for leasing and maintenance, still being fine-tuned. Training is available, and you will help flag where it needs improvement.

Requirements

• 2 or more years of experience in property management, multifamily property management, portfolio management, or tenant relations
• Based in the Philippines and able to work a consistent U.S. Pacific schedule, full-time
• Excellent spoken and written English
• Comfort reading and reconciling account ledgers, charges, credits, and payments
• Proven ability to manage a high volume of open items without dropping any
• Reliable computer, headset, and internet, with a backup connection or power plan
• Experience with Entrata, AppFolio, Yardi, RealPage, or similar platforms
• US residential property management or collections experience

Nice to Have

• Familiarity with US residential landlord-tenant practices and fair housing principles
• Experience coordinating utility transfers, move-ins, and move-outs
• Experience tracking vendor and maintenance requests through to completion
• Experience with lease administration, such as renewals, notices, and lease terms
• Collections or accounts receivable experience, including delinquency follow-up and payment plans
• Experience working with AI support tools

Compensation

$6 to $8 USD per hour, depending on experience

How to Apply

Email team@mbcpartners.co with the subject line "[LinkedIn] - [Full Name] - Property Management and Operations Assistant" and include all three items below. Applications missing any of them will not be reviewed.

1. Resume
2. Video introduction (2 to 3 minutes): tell us who you are, your experience working in property management, and the tools you have used (for example, Entrata, AppFolio, or any other property management software)
3. Typing test result: take our typing test at https://touchpoint-hr.base44.app. Create an account, click Typing Test in the sidebar, and allow camera access when prompted. You must turn on your camera to start the assessment. Complete the test and include a screenshot of your result in your email. [minimum: 45 WPM at 95% accuracy or better]

We review applications as they arrive and will reply to every applicant.