Property Manager Support | AU Real Estate (Remote)

Property Manager Support - NSW Residential Real Estate (Remote) Work From Home | Full-Time | AU Hours | PH-Based NSW Residential Real Estate Experience Essential About the Role We are seeking an experienced Property Manager Support professional to work remotely with a Sydney-based property management team , supporting a live NSW residential portfolio . This is a hands-on support role focused on leasing administration, tenant and landlord communication, maintenance coordination, and compliance , while all inspections and fieldwork are handled locally. You will play a key role in keeping the portfolio organised, compliant, and running smoothly. Key Responsibilities Tenant & Landlord Support Manage tenant and landlord enquiries via phone and email Process rental applications, lease preparation, and renewals Coordinate maintenance requests and liaise with trades Monitor rental payments, arrears, and issue reminders Maintain accurate tenant and owner records Leasing & Marketing Support Create and manage listings on realestate.com.au and Domain Coordinate advertising, photography, and listing updates Respond to rental enquiries and assist with inspection scheduling Administrative & Financial Support Manage inboxes and calendars for the property management team Prepare leases, reports, and condition reports Track key dates including renewals, expiries, and inspections Support arrears tracking, invoicing, and reconciliations Compliance & Reporting Ensure documentation complies with NSW tenancy legislation Monitor compliance requirements including smoke alarms, insurance, and pool certificates Generate reports on arrears, leasing, and maintenance activity Requirements 2-4+ years Australian residential property management experience (NSW essential) Strong understanding of NSW tenancy legislation and processes Experience with PropertyMe, Property Tree, or Console Cloud (preferred) Excellent written and verbal communication skills Highly organised, detail-oriented, and proactive Ability to work independently in a remote environment Systems & Tools PropertyMe (preferred) Property Tree (preferred) Console Cloud (preferred) realestate.com.au Domain Microsoft Office / Google Workspace What Success Looks Like Tenant and landlord communication is handled professionally and promptly Leasing administration and renewals are managed accurately Maintenance and arrears are proactively monitored Compliance requirements are tracked and up to date Portfolio support runs smoothly with minimal issues or missed deadlines Preferred Certificate IV in Real Estate Practice (CPP40000 / CPP41419 equivalent)